Director of Customer Service

Director of Customer Service (E2E Logistics) – Food & Beverage SectorLocation: Zug, Switzerland, Remote UK, or NetherlandsIndustry: Food & BeverageAre you an experienced leader in Customer Service and End-to-End Logistics, with a passion for the Food & Beverage industry? Our client is seeking a Director of Customer Service to join their dynamic team. This is an exciting opportunity to drive operational excellence and customer satisfaction in key EMEA markets.Responsibilities:- Lead and manage the end-to-end customer service and logistics processes, ensuring seamless delivery and top-tier service across EMEA.- Develop and implement strategies to optimize the customer experience while improving supply chain efficiency.- Collaborate with cross-functional teams, including procurement, operations, and sales, to ensure alignment on customer needs and business objectives and manager 3PL.- Monitor and analyze performance metrics to continuously improve customer satisfaction, delivery times, and cost efficiency.- Foster a culture of excellence, accountability, and continuous improvement within the customer service team.- Oversee and ensure compliance with local and international regulations, particularly in food safety and logistics.Key Requirements:- Proven experience in a senior customer service or logistics role within the Food & Beverage or FMCG industries.- Expertise in end-to-end supply chain management and customer service optimization.- Strong leadership skills with the ability to manage teams across multiple locations.- Excellent communication and problem-solving abilities, with a customer-first mindset.- Knowledge of logistics regulations and best practices.- Fluency in English is essential; additional languages are a plus.What We Offer:- A leadership role within a forward-thinking, high-growth company.- Competitive salary and benefits package.- Opportunities for career advancement within a global organization.- Flexibility to be based in Switzerland, the UK, or the Netherlands.Are you ready to shape the future of customer service in the Food & Beverage industry? Apply today to join our client’s journey of innovation and customer excellence!