Director of Operations, Payments

About us / MoniepointMoniepoint Group is the fastest growing company in Africa, as ranked by Financial Times in 2024, and we are a fintech company with a mission to bring financial inclusion and happiness to hundreds of millions of small businesses and individuals in Africa, and we’re now hiring for a product which will be launched from 0-1, so as our Director of Operations, Payments, you’ll have the chance to be a part of something that is financially very well backed (we have the same backers as Nubank, Remitly, ClearScore and Zopa Bank, and we are a profitable business), and to join one of the most promising tech rocketships. We are digitizing Africa’s real economy by building a financial ecosystem for businesses, providing them with all the payment, banking, credit and business management tools they need to succeed.After building this self-sustaining, profitable business solving problems in Nigeria, we want to help everyone around the world seamlessly trade with African businesses and individuals, so now is an exciting time to join us, to be a part of launching our UK headquartered, international business, which is like a new start up within an established scale up with 2,000+ team members.At Moniepoint, we are a customer-focused community, dedicated to crafting solutions that redefine our industry. After 9 years of building products with an obsession to make payments more reliable, and to make the absolute best products possible we are now building out our brand & business in the UK - once you hop on a call with us and get to know us, you’ll get to find out why rock stars have been joining us from some of the leading fintech start ups and other scale ups (including but not limited to Revolut, Wise, Plum, GoHenry, Klarna, Shopify, Meta and Booking).Location: United Kingdom (full-time), hybrid work. Our office is in the Southwark area, and we expect our team members to come in a couple days a week to the office.Start date: As soon as possible, but we know this can be difficult when factoring in notice periods, so we are open to have the right person join a little later.Travel requirements: In this role you will be expected to travel once a quarter to our HQ in Lagos.About the role: As the Director of Operations, Payments at Moniepoint GB, you will play a critical role in shaping and managing our payments operations for our UK business, which is the lifeblood of our business. Reporting directly to the VP of Payments, you will lead a team responsible for various payment operations activities, including dispute management, settlement and reconciliation, chargebacks, and fund recovery. This role will involve close collaboration with compliance to ensure adherence to UK regulatory requirements and will require travel to Nigeria to meet, hire, train and lead the offshore team.If you have a hands-on approach to payment operations, significant experience in managing multicultural teams, and a knack for setting up efficient operations from scratch, this position is for you!Responsibilities:Build from scratch and lead payment operations, including dispute management, settlement and reconciliation, chargebacks, and fund recovery for the UK headquartered, global business.Travel as necessary (quarterly) to Nigeria and other regions to support and build the team, particularly in the early stages. We have our main company headquarters in Lagos, and already have a well established business and team locally, so you will have support locally when building out your department.Set up and manage a team in Nigeria and beyond, ensuring effective and efficient payment operations support.Develop and implement processes to ensure smooth and compliant payment operations, working closely with the compliance team.Establish and maintain strong relationships with the VP of Product - Payments, and other senior stakeholders to drive the success of the payments function.Coach, mentor, and hold team members accountable, ensuring high performance and continuous improvement.Ensure full compliance with UK regulatory requirements and industry best practices.Monitor and analyze operational metrics to drive efficiency, reduce chargebacks, and resolve disputes effectively.Strategically expand your team as we grow to other markets and product offerings to include other verticals like cards and other regions beyond the UK and Nigeria.Provide input into the development and customization of internal tools to improve payment processing and dispute handling efficiency and effectiveness.Transition from an operational focus to a strategic one as time goes on, continuously improving payment processes and contributing to the overall growth strategy.Manage and inspire a diverse, distributed team, navigating cultural differences and promoting an inclusive work environment.Qualifications:Extensive experience in building and managing payment operations and teams for a regulated fintech in the UK, with direct hands on experience managing all of the areas mentioned above, which includes dispute management, settlement and reconciliation, chargebacks, and funds recovery.You are based in the UK, and you can start as soon as possible (August or September start date would be awesome).You have worked in an early stage fast paced fintech start-up or scale-up. We need a leader who is excited about this, who is comfortable in a rapidly changing environmentYou're an ambitious leader, who is comfortable making quick decisions on their own, who can quickly hire and build an incredible team, and can guide your teams on how to do things the right way, while moving fast.Curiosity to learn about the payments landscape in Africa, and a deep interest in being a part of Moniepoint’s mission, to help millions of people achieve financial happiness and success across Africa, is a must!Proven track record in setting up and leading distributed teams across multiple countriesIn-depth knowledge of UK Payments regulationsExceptional attention to detail and a methodical approach to setting up processes which scale.Strong leadership skills with experience managing teams, including remote and cross-cultural teams.Proficiency in developing and implementing operational processes and tools to support a scalable payment operations framework.Cultural awareness and experience working with teams from diverse backgroundsWhat we can offer you:We'd like to let you in on our 4 Ms framework, which is at the heart of our culture and values as a company. Membership: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard.Mastery: We bring on board inspirational team members who are the very best at what they do, who operate on fundamentals and first principles, who you can learn from. We’re also at a much earlier stage with our UK business, so you’ll get to be a part of this journey, where you’ll get to contribute in your area of mastery, while also learning and contributing to many other parts of the business.Money: You’ll receive an attractive base salary, up to 10% employer matching for pension, health & life insurance for you and your dependents, and a very attractive, monthly cash bonus.Meaning: We are building products which are positively impacting the lives of millions of people, and which are at the cutting edge of payments in Africa, where payments are barely even 1% built. By joining us you’ll get to not only build something from 0 to 1, you’ll also get to join an extremely passionate team, which is solving different, big problems, as opposed to building another nice-to-have app in a well developed country.What to expect in the hiring process:A preliminary phone call with one of our recruiters.An interview with your future manager, the VP of Product - Payments.A technical and behavioral interview with our SVP responsible for Payments at the group level.A final interview with the CEO of our UK business.Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.