Director of Operations

Company DescriptionEvolve Psychology Services Ltd is an award winning, NHS and HSE approved independent psychology and neurodevelopmental practice, founded by Dr Laura Powling. The company provides high-quality services to clients across the UK and Ireland, including neurodevelopmental and psychological assessments for adults and children as well as expert witness assessments for the courts and parole boards, assessments in criminal/prison law, family law, immigration law, and medico-legal cases. We have a proven track record of providing high quality assessments and delivering on NHS contracts.Job roleDue to company expansion, an exciting new opportunity has arisen for a Director of Operations for our Children and Young People’s neurodevelopmental services in the UK. Responsibilities include designing policies, overseeing customer service, ensuring compliance and clinical governance. You should be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business area.The ideal candidate is a highly analytical leader with a broad knowledge of the business and the sector in which the business operates who will join our senior management team. You will be responsible for leading the company's day-to-day business operations within the children and young people's neurodevelopmental assessment services. Applicants must have at least 5 -10 years of relevant experience.ResponsibilitiesMain Duties Leadership Team • Contribute to the formulation and development of Evolve’s strategic direction, role model Evolve’s values, behaviours and desired culture and champion our customers’ voice to influence and shape Evolve’s delivery of great services.• As part of the Senior Leadership Team, to ensure that Evolve meets its statutory, regulatory, legal and professional requirements, remains financially viable and demonstrates value for money.• As an effective member of the Senior Leadership adapt to the organisational needs and business priorities, anticipating and responding to sector changes and market intelligence, ensuring planning and forecasting assumptions are fit for purpose and inform our business plan.• Provide support to the Board and Executive Team in creating the Evolve’s long-term strategy, understanding the needs of the areas of operations, ensuring planning and forecasting assumptions are fit for purpose and inform our business plan• Reporting to the Board, and Executives on the performance of the relevant operational area you oversee, providing assurance and oversight of any risks and opportunities for improvement or growth• Proactively develop networks to support the effective coordination and delivery of services with other organisations, agencies and partners• Maintain and update professional knowledge and provide advice and assistance to colleagues as requiredDesign relevant policies that align with overall strategy for consideration by CEO and COOImplement efficient processes and standardsCoordinate customer service operations and find ways to ensure customer retention and satisfactionEnsure compliance with local and national legislation and policy (e.g. data protection, patient choice)Oversee the Children’s and Young people’s service compliance of technology solutions throughout the businessOversee contracts and relations with NHS England, NHS ICB’s, NHS trusts and other stakeholders within the children and young people’s neurodevelopmental assessment serviceEvaluate risk and lead quality assurance effortsIn conjunction with the CEO, COO and finance oversee expenses and budgeting to help the organisation optimise costs and benefitsMentor and motivate the assessment team and managers to achieve productivity and engagementReport on operational performance and suggest improvementsOperations Duties• To ensure that all Care Quality Commission (CQC) registered services are inspection ready, achieving a minimum of CQC rating of Good and work towards Outstanding should Evolve become CQC registered.• Contribute to and ensure delivery against operational Key Performance Indicators (KPIs) to evidence effective operational management and drive improving performance• Track and communicate KPIs clearly and succinctly. Ensure that progress and results are easy to access and credible in order that teams are enabled to focus on remedies and delivery.• Work with the Executive Team to translate strategy into clear objectives managed through effective business and performance reviews.• Lead the children’s and young people’s service and enable compliance on all regulatory and mandated matters including CQC, safeguarding, mental capacity, data protection, health and safety, and other company policies and regulations as introduced. This includes completing relevant training and ensuring that any concerns are reported by Managers as required• To work with the COO to support the organisations approach to net zero carbon• Ensure delivery of dynamic services whilst maintaining the highest standards of customer care• Assess and report on local needs in order to develop and communicate policy and best practice on present and future customers needsWork with a range of colleagues to ensure effective resources, equipment and systems are in place to support effective children and young people’s service delivery and growth.Enable innovation through monitoring and reviewing all Children and young people services to ensure that they are effective and responsive whilst meeting the demands and aspirations of customers• With the CEO and COO Plan and deliver cost effective services to current and future customers, delivering a comprehensive and expanding range of services to meet customers’ needs and aspirations in the context of market demand• In all aspects of the work, promote effective communications, excellence in customer service and a focus on continuous improvementLeadership and Management• Lead and inspire change and a high performance culture, which drives continuous improvement, efficiencies whilst driving a customer focussed approach across all Work, Care and Day Opportunities operational activity• Plan and deliver cost effective services to current and future customers, delivering a comprehensive and expanding range of services to meet customers’ needs and aspirations in the context of market demand• Translate strategies into workable plans for the operational areas to ensure a customer focused, high performance, and best practice approach• Set, achieve and be accountable for departmental performance and growth targets, including benchmarking performance externally which is communicated to respective teams, departments and stakeholders where appropriate• Participation in organisational on call/ senior management rota if required• Maintain a personal profile that promotes disability and neurodiversity awareness, our brand and raises Evolve’s presence regionally and nationally in the sector• Lead the team by managing and coaching, using appropriate leadership styles and judgement to decide which intervention will achieve the best results.• Create high performing teams by motivating and inspiring through enthusiasm and direction, challenge and a collaborative styleBudgetary, Financial and Regulatory • To be the Care Quality Commission Nominated Individual if the relevant qualifications are met• Develop and maintain budgets, identifying and reporting short- and long-term financial challenges and opportunities with a financial or delivery impactSafeguarding • To safeguard the health, well-being, and safety of the customers we work with, some of whom may be classed as vulnerable people or adults at risk. In the event of a risk to a customer becoming apparent or if concerns arise about a vulnerable person’s welfare, to immediately report these concerns in line with the appropriate policy and procedure.Health and safety • Ensure an effective approach to health and safety across the children and young people’s service, with robust monitoring and reporting to embed a strong culture of compliance and assurance.• To lead health and safety within your team setting clear examples of good practice, ensuring they report accidents and near misses.• Work within the organisations health and safety policies and procedures• Be responsible for your own safety reporting any accidents or near misses to your Line Manager• Highlight any concerns over equipment, processes or activities whether in house or by contractors or others to your Line Manager• When working in an office report any defects to the CEO/ COO• Report any safeguarding concerns to the CEO/COO In addition to these responsibilities, employees are required to carry out such other duties as may reasonably be requiredCompany Benefits:Company PensionPrivate Health insurance28 days Annual leave plus bank holidayBirthday day off/ day in lieuCompany benefits and discountsCompany EventsOngoing training and CPD relevant to the roleRegular Supervision