Distribution Supervisor

Location: Thurrock, RM20 4ELJob Type: Full-timeShift Pattern: Night Shifts. Rolling shift pattern of 12 hours; 4 nights on 4 nights off, 6pm-6amAxis Logistics Limited is a progressive and expanding UK subsidiary of the Prax Group, dealing with the transportation of road fuels. Central to our success is our ability to keep their vehicles moving on time and to execute our schedules and effective management of all administration functions. With this in mind, we are now looking to appoint a Distribution Supervisor.Located at our Thurrock office, the Distribution Supervisor will ensure the highest standards of deliveries are met for all our customers, ensuring that all scheduled deliveries are completed in line with the customer’s expectations.This is a full-time permanent position which offers an excellent salary, company benefits and career progression opportunities.Reporting to the Distribution Team Leader you will work on a shift pattern covering nights and weekends. Therefore, weekend working is a requirement for this role.Duties and responsibilities:Deliver the schedule, utilize resources efficiently and fulfil customer expectationsEstablish and develop good working relationships with all stakeholders, including Customers, Drivers, Transport Manager, Sales teams, and third-party contractorsEnsure customer service is maximized and issues are dealt with to maintain high service levels - communicating directly with customers as necessaryTo manage all driver operational / delivery queries in a timely and professional manner.Re-routing, scheduling, and arranging deliveries accordingly.Inputting of releases into terminal systemsProvide support to Fuel Schedulers and the Transport ManagerTo monitor driver performance closely to ensure deliveries are made in line with agreements and escalate when necessaryEnsuring all necessary information is fed back to the colleagues with in efficientlyProvide support to all customersAssist with event investigation and resolution of issuesCrisis management - work closely with drivers and customers to minimize the impact to our business in the event of incidentsAssist with administrative processes including payroll and POD record keeping.Skills & Experience:Proven ability of working in an order and dispatch environment that is customer service focused, together with experience of vehicle schedulingPrepared to take the lead and ownership of the operationBe able to prioritize, work well under pressure and communicate effectivelyStrong sense of Customer focusStrong UK geographical knowledgeGood written and verbal skillsKnowledge of drivers’ hours regulations and WTDMust be IT literate to an intermediate standard (Excel, Word, Outlook)Team playerAdaptable to new systems and processesAttention to detail and application of prevailing business processesBenefits:Life insuranceOn-site parkingPrivate medical insuranceCompany pension