Domestic Abuse Service Team Manager

I am currently recruiting a Domestic Abuse Service Team Manager for a leading charity based in the Cardiff City Centre area.
I am keen to speak with candidates who are dynamic, inquisitive, have a passion for rights, diversity and inclusion and want to fight alongside those who may not have a voice.
This position is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. It is also subject to an Enhanced DBS check.

• Salary: £36,000
• Hours: 35 Hours per week (Monday to Friday)
• Contract: Permanent
• Shifts: Flexible between 09:00 to 19:00 shifts
• Location: Cardiff City Centre

Benefits of the Domestic Abuse Service Team Manager:

• Generous Annual Leave Package 33 Days including Bank Holidays
• Pension
• Life Assurance
• Employee Assistance Program - supports your health and well-being at home and work
• Flexi Working
• Paid Company Sick Pay & Emergency Dependent Leave
• Real Living Wage Employer
• Bike to work scheme, among other benefits.

As a Domestic Abuse Service Team Manager you will be responsible for the following:

• Responsible for the day to day running of the Adult Support Team
• Ensure all referrals are processed and contacted within a timely manner
• Providing adequate cover to meet the needs of the service users and partners using the One Stop Shop facilities.
• Liaising with the Multi Agencies such as MARAC, DACC MASH Hub
• Act as point of contact for all partner agencies.
• Ensuring weekly cover at the SDVC court by a designated IPA
• To proactively manage and delegate workloads
• To be responsible for IPA's delivering regular 1:1 and telephone support.
• To support the Therapeutic Services Manager by ensuring proactive referrals are made.
• To develop a wide range of specialist surgeries to enhance the OSS profile.Responsible for oversight of a variety of projects across our services including the One stop shop, community outreach team, along with the DRIVE project workers
• Manage a multi-faceted team of IPA's (Independent Personal Advisors) and IDVA's (Independent Domestic Violence Advocates) through promoting and supporting effective team working
• Responsible for the day-to-day operation of the team, providing advice and guidance, regular case management, supervision and staff inductions.
• Work closely with the other Team Managers, Services Manager and Director to always ensure quality of service.
• Participate in the senior management team's strategic development by identifying and implementing ongoing continuous service improvement
• Facilitate staff development, including mentoring, delivering training, facilitating regular team meetings, observing practice etc.
• Ensure adequate provision of services for all women, children and young people accessing the service.
• Adhere to the organisation's policies and procedures and comply with data protection legislation, safeguarding legislation, confidentiality and information sharing policy and procedures and all legislation connected to your work.
• Support service users and advocate internally and externally using a trauma informed holistic approach
• Work effectively in partnership with statutory and non- statutory agencies

Requirements:

• Hold a CAADA/SafeLives IDVA training certificate, or relevant degree, or demonstrable equivalent experience or a vocational qualification.
• Have strong crisis management skills and the ability to deal with stressful and difficult situations.
• Have theoretical, practical and procedural knowledge of civil and criminal justice remedies for victims of domestic abuse.
• Leadership and Management skills. Ability to negotiate and problem solve, manage and motivate staff, plan and prioritise workload.
• Be available to participate in the on-call service