DUTCH / GERMAN : Inbound Customer Service/Sales

Bilingual Dutch/German Inbound Customer Service & Sales

📍 Location: South London (Closest Tube: Morden - Northern Line)
💼 Sector: Customer Service & Sales within the Education/Membership Industry
🕒 Working Hours: 35 hours per week (Monday - Friday, 8:00 AM - 5:30 PM)
💰 Salary: £35,000 + commission
🏢 Work Style: Fully office-based

The Role

Are you a fluent Dutch and/or German speaker with a passion for customer engagement? This is an exciting opportunity to join a renowned global membership organisation, handling inbound enquiries from potential members.

This is a really lovely role for a bilingual DUTCH/ENGLISH speaker. You will be dealing with inbound enquiries that come from the website of this well-known membership organisation, responding to the enquiry and engaging with the caller over the phone to assess their needs and then offering them membership packages/benefits and price points to consider. There's absolutely no cold calling-your role will focus on building relationships, understanding customer needs, and guiding them towards the best membership option. You'll have the opportunity to up-sell and showcase the value of membership while delivering outstanding service.

Key Responsibilities

• Responding to B2B inbound enquiries from the company's website and potential new members
• Calling interested individuals to assess their needs and recommend the most suitable membership package
• Explaining membership benefits and pricing structures in a clear, engaging manner (the packages range between £320-£700 per annum)
• Handling subscription renewals and training-related enquiries
• Ensuring a seamless sign-up process for new members
• Keeping up to date with industry trends and the company's offerings to provide exceptional service
• Working in a target-driven environment where customer satisfaction and conversions go hand in hand

What We're Looking For

✅ Fluent Dutch and/or German speaker (English fluency required)
✅ Confident and persuasive communicator-comfortable engaging with customers over the phone
✅ A warm and customer-focused approach, with the ability to build rapport
✅ Comfortable working in a fast-paced, high-call-volume environment
✅ Sales-minded with a knack for identifying customer needs and offering the best solutions

If you're looking to work within a busy, engaging, rewarding and dynamic team, apply today!