Dutch Speaking Customer Service Advisor
Posted a day ago
- Manchester, Greater Manchester
- Any
- External
- Expires In 3 months
DUTCH SPEAKING CUSTOMER SERVICE ADVISOR / MANCHESTER / HYBRID / £25,000 & GREAT BENEFITS
Are you a fluent Dutch Speaker, with excellent Customer Service skills? If so, we have an exciting new opportunity for you to join our rapidly growing team!
WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions.
WEX's fleet, corporate and health payment solutions provide its customers comprising small businesses, large fleets and corporations with unparalleled security and control across a wide spectrum of business sectors.
Our people make all the difference in our success, we currently have a fantastic new opening for a talented Customer Service Advisor (Dutch Speaker) to join us. You will be working in an expanding Department, covering a European wide operation.
Whats on offer?
Highly competitive salary £25,000
Annual company bonus
37.5-hour week, Monday to Friday, no evenings or weekends
Hybrid working from our Manchester City Centre office (1 2days per week)
Industry leading pension
25 days holidays plus bank holidays with the opportunity to purchase additional holidays
Life assurance & Income protection
Discount & perks platform
Employee wellbeing
Employee Fuel Card
Key Responsibilities of the Dutch Speaking Customer Service Advisor:
Advise Sales of customers commercial queries
Investigate transaction declines & velocity queries
Liaising with all staff both in Manchester and in European Offices
Copy Invoice Requests, Transaction Queries
Provide on-going support to colleagues and highlight training requirements to Team Leader
Answer phone calls with set criteria and within parameters set out by the Company
Assist in identifying and resolving areas that reduce liability or queries
Carry out data entry for Customers & Cards
Production of Customer Transaction Files and Reports
Forward customer payment concerns to Credit Collections immediately
Provide support to customers using website/systems provided
Skills & Experience:
Fluent Dutch - speaking and writing
Previous experience in similar Customer Service role
Ability to mentor, develop & improve skills of others
Build a powerful sense of ownership and teamwork
Establish and maintain co-operative and effective working relationships
Make identifiable contributions to business objectives
Self-motivated, organised and can work on own initiative
Taking ownership of problems
Whats next?
If you believe you have the passion to join our Customer Service Team and wish to help grow WEX then please APPLY TODAY for immediate consideration.
TPBN1_UKTJ
Are you a fluent Dutch Speaker, with excellent Customer Service skills? If so, we have an exciting new opportunity for you to join our rapidly growing team!
WEX Inc. is a leading provider of business to business physical, digital and virtual card payment solutions.
WEX's fleet, corporate and health payment solutions provide its customers comprising small businesses, large fleets and corporations with unparalleled security and control across a wide spectrum of business sectors.
Our people make all the difference in our success, we currently have a fantastic new opening for a talented Customer Service Advisor (Dutch Speaker) to join us. You will be working in an expanding Department, covering a European wide operation.
Whats on offer?
Highly competitive salary £25,000
Annual company bonus
37.5-hour week, Monday to Friday, no evenings or weekends
Hybrid working from our Manchester City Centre office (1 2days per week)
Industry leading pension
25 days holidays plus bank holidays with the opportunity to purchase additional holidays
Life assurance & Income protection
Discount & perks platform
Employee wellbeing
Employee Fuel Card
Key Responsibilities of the Dutch Speaking Customer Service Advisor:
Advise Sales of customers commercial queries
Investigate transaction declines & velocity queries
Liaising with all staff both in Manchester and in European Offices
Copy Invoice Requests, Transaction Queries
Provide on-going support to colleagues and highlight training requirements to Team Leader
Answer phone calls with set criteria and within parameters set out by the Company
Assist in identifying and resolving areas that reduce liability or queries
Carry out data entry for Customers & Cards
Production of Customer Transaction Files and Reports
Forward customer payment concerns to Credit Collections immediately
Provide support to customers using website/systems provided
Skills & Experience:
Fluent Dutch - speaking and writing
Previous experience in similar Customer Service role
Ability to mentor, develop & improve skills of others
Build a powerful sense of ownership and teamwork
Establish and maintain co-operative and effective working relationships
Make identifiable contributions to business objectives
Self-motivated, organised and can work on own initiative
Taking ownership of problems
Whats next?
If you believe you have the passion to join our Customer Service Team and wish to help grow WEX then please APPLY TODAY for immediate consideration.
TPBN1_UKTJ