Dutch Speaking Customer Success Engineer
Posted 11 days ago
- London, Greater London
- Any
- External
- Expires In 3 months
Dutch Speaking Customer Success Engineer Location: 100% remote in the UK Salary Expectations: £60-80kBenefits: Stock Options, Healthcare
My customer is a CyberSecurity vendor that is looking to expand their Customer Success team. This role is both technical and relationship building. You will be working with Dutch clients as well as other European customers to ensure that you can onboard the product onto customer sites, manage the relationship and support on any technical issues.
This is a vendor that will be growing quite a lot and is seen as leader in the space. So there is a strong ability for progression and it's a good opportunity to make a big impact on a smaller company. They have a great company culture - they have a strong policy of no politics and everyone is a very nice and supportive person.
What the job involvesYour responsibilities will involve making sure existing customers are happy and subsequently taking their happiness to the maximum level! You will be the face of the company to the customer and the customer's representative to the company, Providing continuous technical implementation, answering support calls and tickets, training and providing solutions to customers and partners/resellers, Identifying and leading upsell and renewal projects with existing customers, Being the face of the customer when working with other teams to ensure customer success (Development, Product), Assembling and presenting product presentations that easily convey the value proposition to potential and existing customers, Working with a regional team and leadership to identify process bottlenecks and initiate projects to improve customer satisfaction, Providing occasional assistance in the responsibilities of the pre-sales cycle (Demo, POC, Requests for information, etc.), Attending professional events and workshops to build and maintain professional skills and networks The ideal customer would have: Fluent/Native in Dutch and EnglishExperience working at a CyberSecurity/SIEM/SOAR Vendor Experience working with European Enterprise customers Scripting experience Database experience Troubleshooting experience 4+ years' experience in technical customer facing role
What's in it for you: Working for a high growth European vendor Working with a leading product in the space! Big progression opportunities and the ability to make a big impact in a company. Strong company Culture
Keywords: Customer Success Engineer, Customer Success Architect, Technical Account Manager, Technical Customer Success Manager, Post-Sales Engineer, Technical Support Engineer, Professional Services Engineer
My customer is a CyberSecurity vendor that is looking to expand their Customer Success team. This role is both technical and relationship building. You will be working with Dutch clients as well as other European customers to ensure that you can onboard the product onto customer sites, manage the relationship and support on any technical issues.
This is a vendor that will be growing quite a lot and is seen as leader in the space. So there is a strong ability for progression and it's a good opportunity to make a big impact on a smaller company. They have a great company culture - they have a strong policy of no politics and everyone is a very nice and supportive person.
What the job involvesYour responsibilities will involve making sure existing customers are happy and subsequently taking their happiness to the maximum level! You will be the face of the company to the customer and the customer's representative to the company, Providing continuous technical implementation, answering support calls and tickets, training and providing solutions to customers and partners/resellers, Identifying and leading upsell and renewal projects with existing customers, Being the face of the customer when working with other teams to ensure customer success (Development, Product), Assembling and presenting product presentations that easily convey the value proposition to potential and existing customers, Working with a regional team and leadership to identify process bottlenecks and initiate projects to improve customer satisfaction, Providing occasional assistance in the responsibilities of the pre-sales cycle (Demo, POC, Requests for information, etc.), Attending professional events and workshops to build and maintain professional skills and networks The ideal customer would have: Fluent/Native in Dutch and EnglishExperience working at a CyberSecurity/SIEM/SOAR Vendor Experience working with European Enterprise customers Scripting experience Database experience Troubleshooting experience 4+ years' experience in technical customer facing role
What's in it for you: Working for a high growth European vendor Working with a leading product in the space! Big progression opportunities and the ability to make a big impact in a company. Strong company Culture
Keywords: Customer Success Engineer, Customer Success Architect, Technical Account Manager, Technical Customer Success Manager, Post-Sales Engineer, Technical Support Engineer, Professional Services Engineer
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