Duty Manager

Job Title:
Multi-Site Night Duty Manager (Central London)
7pm - 7 am
4 nights on, 4 nights off
About the Company:
We are looking for a highly motivated and experienced Multi-Site Night Duty Manager to join our team. This is an exciting opportunity to oversee concierge services across multiple locations in the London area. You will play a pivotal role in ensuring the smooth operation of these services, providing outstanding resident satisfaction, and maintaining high standards across all properties.
Key Responsibilities:
Team Management
overseeing a Team of 37 concierges across 6 buildings
Lead, supervise, and support night concierge teams across various sites.
Collaborate closely with the Portfolio Operations Manager, building management, and other team members to ensure the highest standards of service and professionalism.
Conduct regular team meetings, training sessions, and toolbox talks to keep the team motivated and informed.
Ensure consistency in the delivery of services across all sites.
Operational Support:
Provide coverage for breaks, absences, and late arrivals of day shift staff to ensure seamless service.
Step in to provide direct concierge services when necessary, promptly addressing resident needs.
Coordinate and oversee concierge services to ensure smooth and efficient operations across multiple sites.
Resident Services:
Act as the main point of contact for residents, managing feedback and resolving issues in a timely and efficient manner.
Ensure a high level of resident satisfaction through excellent communication and service.
Concierge Area Management:
Maintain the cleanliness and professionalism of concierge desks and lobby areas.
Conduct regular inspections to ensure safety and security standards are upheld.
Liaise with building management to address any issues promptly.
Security Oversight:
Manage security protocols including access control and CCTV monitoring.
Respond to and manage any security incidents or emergencies that arise during the night.
Administrative Duties:
Maintain accurate records of resident interactions and building issues.
Prepare and distribute regular reports for the management team.
Assist with tasks such as mail distribution, parcel management, and key audits.
Personal Responsibilities:
Build strong relationships with residents, the concierge team, and building management.
Lead by example with a positive attitude, striving for service excellence and best-in-class performance.
Ensure team members maintain a professional appearance and uphold uniform standards.
Support the Portfolio Operations Manager by attending service reviews, investigations, and disciplinary meetings.
Take on additional tasks as requested by management.
Required Skills:
Proven experience in a concierge or front-of-house role, ideally within a residential setting.
Experience managing services across multiple sites is highly desirable.
Strong organizational, time-management, and communication skills.
Proficiency in Microsoft Office Suite and property management software.
Ability to remain calm under pressure and maintain professionalism at all times.
A team player with excellent customer service skills and attention to detail.
Preferred Skills:
CCTV license
IOSH Managing Safely Certificate
Valid First Aid at Work Certificate
Fire Warden Certification
Knowledge of Locale software
Pay range and compensation package:
Up to £ 37.000 depending on level of experience
Why Join Us?
This is an excellent opportunity to join a leading organization, where you will be a key player in providing exceptional service and support across multiple sites. If you are a proactive leader with a passion for customer service, we would love to hear from you.
Location:
London Area (within M25)
Apply now and become part of this outstanding team!