Dynamics 365 CE/ CRM Manager

I am working with a expanding end user which is offering you an outstanding opportunity to join our business at a key moment our evolution and to make a lasting impact on the technology organisation and landscape. The strategy is to consolidate the acquired businesses onto a standard Group operating model which makes extensive use of shared IT infrastructure and application services.Your Responsibilities: * Ownership for the product backlog relating to our Group Sales CRM (built on Dynamics 365) and trade systems and managing proposals for systems releases.o Working with business analysts, end users and architects and to define and evolve the backlog.o Working closely with operational stakeholders to ensure that project goals and objectives are aligned to business needs.o Ensuring that all team members are aligned with project objectives and working towards common goals.* Project Management of system delivery work leading a team of Business Analysts following agile methods with offshore software development team* Management of production support requests to enable efficient, high-quality business operations.* Ownership for business data quality of operational systems and, defining and leading work to improve data quality where required.* Line management responsibility for a team of 5-10 business analysts, system support analysts and data administrators.* Contributing to and ideally owning the pricing logic and process architecture relating to the admin system.* Owning and evolving our requirements analysis, processing mapping and user acceptance test method, and ensuring that the method is known across the team and followed on projects.* Leading the development of Power Platform skills across the business analyst team in order leverage our investment in Power Platform technology to solve point problems across our operations.Experience Required: At least 5-years' experience as a Project Manager and/or Senior Business Analyst working on the delivery of new implementation or major improvement projects to Policy Admin and D365 CRM systems.System delivery experience on multiple projects encompassing: Leading requirements gathering, process design and user acceptance test work on multiple projects along with a solid understanding of the other methodology relating to each.Working with development teams (on-shore and off-shore) following an agile method to prepare business system releases.Experience line managing team managers and the recruitment of new team members.Project management skills following a structure methodology (e.g., Prince 2) on small-medium (<100 day) IT development projects delivering business change.Able to build and maintain professional relationships with staff in all disciplines across an organisation and with external suppliers, either working face to face or via video callExperience preparing business cases to justify delivery projects.Proactive self-starter with a sense of urgency highly effective at getting work done.Excellent Microsoft Excel skills and the ability to use to skills to analyse and manipulate business data sets.Please note the organisation is unable to offer sponsorship. Benefits: - Up to 65,000 - Hybrid working in a Manchester office (2 days a week) - Up to 10% pension Discipline(s): Transformation & Change ManagementJob type: Permanent