Dynamics 365 Technology Manager

Location: Manchester (2 days a week in office)Salary: Up to 82,000 (Negotiable based on experience)We are seeking a dedicated Dynamics 365 CE and Policy Systems Manager to join an incredible client’s Manchester-based team. This role offers a unique opportunity to shape and enhance their Group Sales, CRM, and Policy Administration systems.Key Responsibilities Include:Shaping/delivering the portfolio of improvement work (Group Sales/CRM/Policy Admin Systems) built on Dynamics 365Contributing to functional, process and pricing logic design improvements (being hands-on/technical) as well as managing the project work (delivery side)Managing the production support of the above systems, minimising requirement for manual production support after projects go liveMonitoring/managing improvements to data qualityLead a team of 5 Business Analysts including coaching to improve skills/managing assignments/performanceLeading recruitment of new team membersContinuously improving methods/tools related to requirements gathering/process design/user accepting testingRequired Experience:At least 5 years’ experience as a Project Manager and/or Senior Business Analyst on CRM and Policy Admin system projects.Proven track record in requirements gathering/process design/user acceptance testing across multiple projects.Experience working with development teams (on-shore and off-shore) following agile methodologies.Strong project management skills using structured methodologies (e.g., Prince 2)Strong Dynamics 365/CE/CRM experienceStrong technical background with a willingness to be involved with the technical side (deliver/shape the project work end-to-end)A passion for change and improvement – seeing the impact of the changes you make will happen frequently The confidence to suggest improvements/new tech if it is something that will solve a business problem/improve efficiencyIf this sounds like you, apply today.