EAP Program Manager

Are you are a confident, diligent and proactive individual who thrives in a fast-paced environment? Do you have experience working in a cross-functional team comprising individuals at all levels of an organization? Do you have impeccable organization, planning and communications skills with excellent stakeholder management? Do you also have experience working for a pharmaceutical service provider or within the industry working in the late-stage drug development process? We are currently looking for a dynamic Early Access Program Manager to join our EAP Team, so if any of these traits match you, we would love to hear from you!

Main Responsibilities

• Entire life-cycle program delivery from program award to close out.

• Full accountability and responsibility for success of the program in accordance with client expectations

• Be the primary point of contact for client companies with who we partner for the provision of their Exclusive Access Programs (Expanded Access and exclusive distribution programs) and have overall accountability for program delivery.

• Lead a cross-functional program team comprising stakeholders across Uniphar Group for the design, implementation and delivery of EAPs.

• Upon award of the program ensure all necessary contracts and agreements (Master Services Agreements, Statements of Work, Quality Technical Agreements, Data Processing Agreements, Safety Data Exchange Agreements and others as required) are in place.

• Take full accountability for the deliverables and Key Performance Indicators committed to for the assigned program.

• On board the client, their manufacturer and product(s) within the relevant Uniphar Group companies.

• Be the advocate for assigned clients within Uniphar Group to ensure a best-in-class service is delivered throughout the program life cycle.

• Collaborate with internal teams including regulatory, supply chain, quality and technical to ensure client requirements are implemented into the program in line with global regulatory requirements.

• Design, write and implement program specific-processes and be accountable for processes being followed by the project team.

• Management of third-party vendors who are responsible for delivery a service for client programs

• Maintain communication with the client, in line with the agreed program communication plan. This will include weekly and monthly meetings in addition to ad hoc communication.

• Manage scope changes throughout the program by receiving and understanding a request from the client, assessing contractual and operational implications and progressing as required with support from the internal cross-functional team.

• Have accountability for all program reporting requirements, at a time and frequency as agreed with the client.

• Delivery of Key Performance Indicators, including budgetary targets, as well as account relationship development objectives.

• Understand the client's plans for the asset in the context of the drug development and launch process to be able to predict, plan and execute transitions within the program.

• Identify opportunities for developing new business from existing clients with the Uniphar Group capabilities in mind.

• To carry out the relevant GDP SOPs as instructed by the RP of the Company.

The role

The Uniphar Pharma HR Business Partner (11 month FTC) will be a key member of this division's growth, providing strategic support to the business, with areas of focus including culture and engagement, organizational design, diversity and inclusion, talent management and coaching. You will deliver the HR priorities/strategy across the client groups and provide a best-in-class employee experience, in partnership with the HR Centres of Excellence (CoEs) and the business leaders. You will be a future focused business partner, working with leaders through their growth plans, acquisitions plan and change management activities.

This role will support multiple locations and includes a requirement to work with leaders across UK, Ireland and EMEA. This role may require travel across any of the legal entities within the division. Additionally, our teams will have access to privileged information in which we expect to lead by example with regards to professionalism and data protection.

Key Responsibilities / Outcomes

• With the broader HR team, bring Uniphar on a journey of change, helping to onboard the business to the new HR ways of working and building a one HR mindset.
• Lead on Uniphar Core Values and drive engagement activities across business units, ensuring values are embedded.
• Upskill and/or continuously improve on knowledge related to all location-based employment legislation and best practice across UK, Ireland, and other locations as they arise.
• Lead on HR skills for managers, providing training and workshops on key HR knowledge and skills for managers including performance management, disciplinary, grievance, mediation etc.
• Lead on the delivery of HR strategy across your business units, providing input and guidance on the strategy through collaboration and insights on your business units' needs.
• Provide recommendations, market comparisons and improvement plans based on reporting and analysis provided by the HR Business Support Specialists.
• Coach and mentor HR Business Support specialists.
• Support the management teams with coaching, building a strong community of leaders and forging strong sustainable relationships that contributes a positive, measurable impact to the success of the business.
• Provide leadership on HR projects such as absence management, performance management, employee retention etc.
• Promote positive engagement with our employees and strong culture awareness.
• Take leadership and ownership of end-to-end employee relations issues across your business units in UK and Ireland, including all internal and external, ACAS and WRC, documentation, mediation etc. Ensure all documentation is stored securely and in chronological order.
• Support the development of HR policies and practices that are progressive in nature and will ensure we attract, develop, and retain current and future staff.
• Take ownership on Gender Pay Gap reporting and all other Government mandated reporting, including analysis, recommendations, and data integrity.
• Implement and drive all compensation and benefits relation initiatives.
• Partner with the HR Centres of Excellence (CoEs) to create a seamless employee experience.
• As needed, provide support to new acquisitions due diligence and integration.
• Work closely with peers to build alignment within HR cross divisionally.
• Have a strong understanding and ability to use and navigate through Workday, including knowing how to use reporting, navigation, and ability to support business stakeholders.
• Be a change agent and lead transformational change.
• Any other task reasonably requested by HR Manager, Director, or business stakeholders.

Key Skills & Experiences

• Degree or Masters in HR or Business-related subject.
• 3+ years' experience in a HRBP or COE role.
• Confidence and impact to coach leaders with complex issues as well as support them through change.
• Experience developing pragmatic solutions and interventions that have a positive organisational impact.
• Analytical skills
• Attention to detail, the utmost discretion when working with confidential data, and dedication to customer service
• Focused on business outcomes and being commercially driven
• Ability to work in an agile way. Comfortable with ambiguity. Not afraid to forge a path.
• Digital acumen, strong knowledge of HR systems and processes
• Excellent relationship building and communication skills, with the ability to move between listening to, guiding and coaching others.
• Common sense: always spots opportunities to simplify and improve processes to drive better results.

Uniphar Background

Uniphar Group is a rapidly expanding diversified healthcare services business with a global footprint and a proud heritage in Ireland. Since Uniphar became a publicly listed company in 2019, the Group has grown organically and through a series of strategic acquisitions, which continue to strengthen Uniphar's international reach. With a workforce of more than 3,000 spread across Ireland, United Kingdom, Mainland Europe, MENA and the USA, Uniphar is a trusted global partner to pharma and medtech manufacturers, working to improve patient access to medicines and treatments around the world.

Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world's best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our expert teams. Uniphar is organised into three key divisions: Uniphar Supply Chain & Retail, Uniphar Medtech and Uniphar Pharma

Uniphar Pharma

Pharma is a global division operating across US, Europe, APAC and MENA, bringing a range of pharma services to manufacturers across the product life cycle. We leverage this platform to provide unlicensed medicines, or medicines that are otherwise difficult to source. In addition, we commercialise launch and established brands to HCPs on behalf of pharmaceutical clients across the globe. The core to this division is providing equitable access to medicines globally.

Culture at Uniphar

From our leadership team and across all of our divisions, Uniphar lives and breathes four key culture pillars:

1.We have a People First approach, we do the right thing and take a stand for our people.

2.We foster a strong Entrepreneurial Spirit where Adaptability, Commitment & Resilience is embodied in our way of working.

3.We have a Common Purpose that connects our diversified businesses and people.

4. Finally, Trust is at the heart of how we operate.

Check out our EVP to see why you should join us:

How we'd like to work together

As we are a global team, there is flexibility to be based in one of Uniphar's offices or work from home. There may be a need for face to face meetings in other locations, as needed. There may also some flexibility required in order to interact with colleagues or clients in their time zones (i.e. it's not a '9 to 5' type of job). In return, you will be joining an environment that understands how inter-twined work and life have become - and both the benefits and challenges that brings - and therefore offers a flexible, progressive way of supporting it through our Hybrid Working philosophy.

Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.