Electronic Field Service Engineer

Morson Technical Services is seeking a skilled and motivated Field Service Engineer to join our dynamic team. Working for a Government Department, within a security focussed environment, we are committed to delivering exceptional service to our customers. If you have a passion for technical problem solving, enjoy working directly with customers and stakeholders, possess a strong knowledge electrical problem solving and repair ability, we want to hear from you.

Field Service Engineers operate an ‘on-call’ System and are available to work at a Customer Site for the duration of the on-call period. 

This is a permanent position homebased but on a 4 week rotation on call rota covering the Southern region.

There are two different on-call duty days with the 4 week rota, these are as follows:

Long Call (LC): 24 hours, from 7am-7am

Short Call (SC): 5 hours 7am – 12 noon

(R) represents a Rest Day (these are paid rest days)

Week

Mon

Tue

Wed

Thu

Fri

Sat

Sun

1

SC

SC

SC

SC

SC

R

R

2

LC

LC

LC

LC

LC

LC

LC

3

R

R

R

R

R

R

R

4

LC

LC

LC

LC

LC

LC

LC

Package Details:

The package includes:

• Starting Salary of £35,190 per annum, rising to £36,742.50 per annum (on completion of full training and probation) + paid overtime is available (Overtime paid on all hours worked over 37 per week)
• Company Van and Fuel Card
• Holiday 33 days per year inclusive of Bank Holidays  
• Pension Scheme
• Annual Bonus Scheme

The Role:

• Perform repairs, component replacements, and troubleshoot malfunctions to restore product functionality.

• Comfortable undertaking hardware installation including electrical connectivity - copper & fibre.

• Provide excellent customer, support, offering technical assistance and resolving infrastructure power system faults in a timely and professional manner in line with defined SLAs.
• Maintain accurate service records, documentation, and reports.
• Collaborate with cross functional teams to improve product quality, reliability, and customer satisfaction.
• Working in in an outdoor environment in all weathers, following safe working processes and procedures.
• Working in an on-call shift pattern in rotation with the team within your region.

You will:

• Have proven experience in a Field Service environment.

• Have the ability to read & follow detailed technical documentation encompassing ICT/ Electrical/ Mechanical systems to assist in isolating and rectifying faults to root cause component/assembly.

• Have a strong electronic repair trouble shooting and problem-solving methodology.
• Good Knowledge of electrical and infrastructure systems.
• Ability to work independently and travel to customer sites.
• A thorough understanding of all H&S aspects & procedures – RAMS etc
• Exceptional customer service and interpersonal skills.
• Proficient in using instrumentation equipment and application software related to the field activities, including Power Ups, UPSs, Cisco, Fibre knowledge, Imagery Systems/Cameras and. Knowledge of Traffic Management Systems an advantage but not essential.
• Strong verbal and written communication skills.
• Valid driver’s licence.
• Ability to work at height and pass medical.
• This role will require Security Clearance due to the nature of the end client.