Electronic Service Centre Planning Technician

Our client, a leading company in the manufacturing sector, is currently seeking a Service Centre Planning Technician to join their team on a contract basis.

• Analyse and validate services requested by customers to determine appropriate action and changes when required
• Prioritise repair tasks based on urgency and customer needs
• Utilise SAP to plan RMA processes efficiently within the Service Centre load
• Ensure timely processing and tracking of RMAs to meet service level agreements
• Collaborate with the manager or service coordinator to allocate resources effectively for service tasks
• Coordinate technician schedules and assignments to optimise productivity
• Serve as the primary point of contact with Customer Service Representatives (CSRs) to address customer inquiries and concerns
• Provide regular updates on service statuses and resolutions to CSRs
• Manage and maintain inventory levels of Service Centre materials and equipment
• Request purchases to restock as needed

• Familiarity with electronic test equipment to facilitate efficient troubleshooting and understanding of repair processes
• Knowledge of EXFO products and software applications is beneficial
• Familiar with ERP software systems to manage RMA planning and other service-related tasks effectively, ideally familiar with SAP
• Proficiency in Microsoft Word and Excel for documentation, reporting, and data analysis purposes
• Demonstrated ability to work independently and take ownership of tasks to ensure timely completion
• Ability to adapt to changing priorities and work efficiently in a fast-paced environment
• Excellent verbal and written communication skills to interact effectively with internal teams and external stakeholders
• Strong collaborative skills to work cohesively within a team and contribute to achieving common goals
• BTEC/City & Guilds in Electronics
• Experience in electronic test equipment service with a good understanding of electronics, knowledge of optical equipment is beneficial
• Fluent in English

If you are a motivated and adaptable individual with a passion for delivering exceptional service and have the requisite skills and experience, we would love to hear from you. Apply now to join our client's dynamic and efficient team.