Electronics Customer Technical Support engineer

Role: Tier 1 Customer Technical Support

Location: Tadworth Surrey

Salary: �30,000

This role requires a highly motivated and skilled Tier 1 Customer Technical Support person, you will be responsible for providing technical assistance and support to our customers.

You will play a critical role in troubleshooting and resolving hardware and software issues, while delivering exceptional customer service.

You will have the opportunity to work with a diverse range of technologies and collaborate with various teams, including the engineering support department to ensure a smooth operation of the support desk.

Daily Duties:

• Provide prompt and efficient first line technical support to customers via phone, email, or chat, ensuring all queries are handled professionally and efficiently.
• Identify, diagnose, and resolve hardware and software issues and providing appropriate solutions.
• Maintain accurate records of customer interactions and issue resolutions
• Collaborate with Tier 2 and Tier 3 support teams to escalate complex issues, ensuring prompt resolution.
• Track and log all support requested and their resolutions in the ticketing system, maintain accurate records.
• Assist customers with system configurations and troubleshooting
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Train customers on product features and usage
• Support the creation and maintenance of documentation and knowledge base guides relating to processes, procedures, troubleshooting guides and user manuals.

Must have skills:

• Technical experience/qualification in Computer Science, Electronic/Mechanical Engineering or related field
• Proven work experience as a Tier 1 Support Technician or similar role
• Strong knowledge of hardware and software troubleshooting
• Excellent customer service and communication skills
• Ability to work independently and in a team environment
• Detail-oriented with excellent problem-solving skills
• Ability to prioritise and manage time effectively
• Able to work on own initiative and with minimum levels of supervision.
• Excellent communication skills, written skills, and telephone manner
• Confident and outgoing
• experience working in a similar role, providing technical support to end-users an advantage.
• Fluency in English is essential

How to apply?

Send a CV to (url removed)

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.