Customer Service Advisor
Salary �24,754 with the opportunity to progress to �26000 on basic salary with additional training.
Based in Exeter or Ashburton.
You'll need to be able to work a mixture of early and late shifts between the hours of 6am and 10pm. 40 hours per week.
Start Date: Monday 22nd July 2024
Responsibilities of Customer Service Advisor
- Assessing, controlling and arranging a swift and appropriate resolution to emergency situations by calling loved ones or if necessary , the fire, police or ambulance service
- Accurately recording details of all calls received using our computer systems
- Swiftly taking action based on the information provided by customers
- Guiding customers through the process of installing and testing their new alarm system
- Guiding customers through basic troubleshooting checks
What skills and experience are we looking for?
- Comfortable working in a high volume contact centre environment
- Confident, professional and caring with a patient manner on the telephone
- Previous experience of dealing with customers
- Experience in using various systems to keep records updated and use of Microsoft packages
- Flexible and adaptable to change; comfortable dealing with new technology
- The ability to multitask and follow procedures with an inquisitive nature
- Able to demonstrate a high level of attention to detail
- Demonstrate previous experience in a care, customer service or call centre environment (Desirable)
What's in it for you?
- 34 days holiday which is inclusive of bank holidays and your birthday off!
- Opportunity to partake in Shareplan
- Life Insurance and Medical Insurance Lite
- Wellness Programmes
- Volunteering day
- Pensions scheme to which we contribute 9% (check this)
- Long Service Awards, Discount Scheme, On-site Parking and Casual dress
- Cycle to Work Scheme
- Learning and Development Opportunities
- Hybrid Working - You will have the opportunity to apply to work from home on some shifts once you have completed 6-months probation.
If you feel you have the skills required - don't hesitate - we want to hear from you!