Emergency Call Handler

Emergency Call Handler

Location: Exeter

 

Earn £26,000 increasing to £27,300

Plus, generous allowances for weekend/unsociable hours

 

Transform Lives with Every Call

 

Extensive Holidays: 34 days off, including bank holidays and your birthday.

Comprehensive Insurance: Share plans, life insurance, and medical insurance lite.

Wellness & Perks: Wellness programs, long service awards, discount scheme, on-site parking, and Cycle to Work Scheme.

Career Growth: Learning and development opportunities with hybrid working options after 6 months.

 

About the Emergency Call Handler Role

Due to new business growth, our client is looking for individuals to join their dedicated team, handling emergency and non-emergency alarm calls in a 24/7/365 monitoring centre. You’ll provide essential, life-saving support to a diverse and vulnerable customer base. Your response will profoundly impact customers, even if not every call is an emergency.

Key Responsibilities for Emergency Call Handler

• Assess and manage emergency situations, contacting relevant services.


• Record call details accurately in systems.


• Guide customers through alarm installation and troubleshooting.


• Monitor and respond to automatic alarm signals.

Skills and Experience

• Calm, caring, and professional with strong multitasking abilities.


• Comfortable in high contact volume environments.


• Experience in customer service, care, or call centres.


• Proficient with Microsoft Packages and adaptable to new technology.

Make a Real Difference

Apply today to become an Emergency Call Handler and be a vital part of a team that saves lives and supports vulnerable individuals every day.

Interviews - ASAP

Start date: Monday 3rd February 2025

Initial screening to be completed by Baker Snell prior to this event.