Emergency Call Handlers - 37 hours

Chichester Careline is part of Taking Care (an AXA Company) based in Florence Road, Chichester PO19 7QU and provides around the clock support to vulnerable clients. Through our personal alarm service we give people the confidence to live well and remain in the home they love. Our ambition is to be the single source of products, services, information, and advice our customers can trust to take care of the essentials of life.

We are a busy Company and are looking to recruit Central Control Operators to work 37 hours a week (Shift times to be confirmed)

The Central Control team receives and evaluates inbound calls from our customer’s alarm systems, assesses and manages an appropriate response, and ensures that the customer is dealt with efficiently, effectively, and in accordance with company procedures. The Team handles emergency response calls in a 24/7, 365 days a year service. Careline’s Central Control supports a diverse and largely vulnerable customer base. Experience of supporting/advising these groups is desirable

This role would be suited to candidates who have had previous experience of working within a call handling, customer facing, environment, and have the ability to handle problems and difficult situations whilst remaining calm and effective. You will need to assess, control, and arrange a swift and appropriate response to emergency situations by calling the fire, police or ambulance service when required. You will need patience and understanding when dealing with our customers, with a “can do” attitude.

Essential Skills:

· Good standard of education to GCSE level or equivalent. Desirable - English & Maths.

· Experience of working in a call centre environment

· Proven working with Microsoft Office and computer literacy.

· Analytical with the ability to evaluate information quickly.

· Good telephone manner

Salary: £26,724.36 per annum which includes location allowance, plus shift allowance after successful training.

The role will be subject to a Enhanced DBS check and reference checks, which will need to be carried out before you can commence working, in line with our security policy.

Benefits:

· 26 days’ paid holiday entitlement

· Company bonus scheme

· Contributory Pension Scheme

· Life Insurance of 4 times’ salary

· Wellness apps and programmes

· Health on Line Cashback Plan

· Retail Discounts portal

· Casual dress code