Employment Tribunal Manager

Portfolio are proud to be exclusively representing one of the UK's longest leading professional service providers for HR, Tax, Health and Safety and Reward. We are looking for an experienced Litigation Manager with experience representing clients in Employment Tribunals to join their field-based team department within a vibrant, award-wining, fast growing organisation, who have incredible growth plans and are part of a Global Group.

This is fantastic opportunity to work for our client a true market leader, be able to work from home and within the field representing clients within employment tribunal cases and managing the field-based team. A perfect opportunity for a qualified Advocate with leadership experience, who has represented in Employment Tribunals and EAT. The successful candidate will oversee the day-to-day management of the team and the throughput of work. They will manage consultants' performance, ensuring they meet quality and performance standards whilst maintaining a high standard of service provision to clients.

We are looking for candidates who are confident, articulate and legally qualified, who have direct employment law experience. There is a strong focus on delivering high standards of care and service to our clients and we are looking for someone with good communication skills and high professional standards.

Key Responsibilities as a Employment Tribunal Manager:

• To oversee the work of the team and ensure that the service is delivered to a high quality, and that hearings are covered, tribunal and other deadlines are met, and resources are utilised efficiently and effectively.
• To carry a small tribunal caseload and from time to time, when necessary to meet urgent client or tribunal deadlines, cover additional hearings.
• To carry a small EAT caseload and liaise with Counsel on those cases as and when necessary.
• To build and maintain a cohesive and motivated team, providing leadership and support to colleagues and peers.
• To performance manage all Consultants, identifying training needs and putting the necessary measures in place to ensure that any training that is required is provided.
• To conduct, where necessary, any formal meetings such as disciplinary or grievance meetings and provide the necessary outcome in line with the Employee Handbook.
• To effectively manage all team absences / sickness and ensure that the RTW process (including completion of the relevant form) is adhered to in line with business requirements.
• To effectively manage all intermittent and long-term absences.
• To effectively manage all lateness, to include the recording of all lateness and following any persistent lateness.
• To assist and support the Associate Director of Legal with investigations into client or personnel issues.
• To deal with complaints and any service issues in a timely manner ensuring that a satisfactory resolution is reached.
• To manage and deal with any technical queries and escalate where necessary.
• To be flexible with work times, as there may be occasions on which you will have to address staff issues outside of core hours, deliver training or have team meetings to capture all team members.

Person Specification

• Relevant practical experience, i.e. experience of advising and supporting clients in relation to employment law matters including experience of conducting preliminary and full merits tribunal hearings.
• Relevant leadership experience, i.e. experience of leading or managing a team providing professional services to a client base.
• A "can-do" attitude, a thirst for knowledge and the ability to communicate effectively within the team.
• Ability to work in a fast-paced environment.
• A dynamic and flexible approach, as well as the ability to work under pressure.
• Ability to prioritise and work unsupervised as required.
• Ability to work to deadlines.
• Excellent communication and written skills.
• An enthusiasm for generating new business referrals.
• MS Office knowledge and experience.
• Hold a full valid driving licence.

INDFIR

48119BG6R7