Engineer Attendance Co-ordinator

EDSB Compliance Solutions are national providers of Fire & Security, Electrical, Mechanical and Building Services. From Design and Specification through to Installation and Maintenance, our focus is to deliver compliance, alongside an unbeatable level of service.
We work nationally across the UK and we pride ourselves on being a flexible, client focused organisation responding quickly and efficiently to our clients needs. Our aim is to work closely with our valued clients to ensure our service delivery is exceptional at all times.
Role Description
We are now looking to recruit an Engineer Attendance Co-ordinator to work for our Engineer Attendance team in our Leeds office. Reporting in to the Engineer Attendance Manager, each Co-ordinator will be responsible for their own regional area and the duties are as follows :
-Attend engineer planning meetings where required
-Liaise with the Engineer Attendance Manager and management team to resolve customer issues
-Point of contact for engineers
-Log calls via phone/email where required
-Ensure Engineer Attendance emails are completed/passed to relevant team to be dealt with
-Dispatch engineers on a daily basis to cover callouts
-Book in works with customers and re-plan where required
-Ensure all engineers calls have been sent to their PDAs
-React where necessary to any requests from other members of the EDSB team
-React where necessary to any requests from customers, to be helpful, even if this just means passing on the correct contact info for who is best to help.
-Provide information to customers when requested
-Liaise with contractors and co-ordinate where necessary on works being carried out
-Ensure Direct Dial phone numbers are always used, not personal mobile numbers
-Always use EDSB shared mailboxes for communication, not personal email addresses
-Smile while you are on the phone
Required Skills:
-The ability to communicate confidently with people at all levels
-Able to work under pressure to maintain deadlines
-Excellent organisation, written and numerical skills
-Excellent timekeeping and time management skills
-Self-motivated and able to work both in a team and using your own initiative
-Clear communicator with a good telephone manner
-Ability to deal with multiple priorities with a structured and organised approach
-To be flexible enough to adapt to the reactive environment of the role
Working hours are 07:30 to 16:00 with a 45 minute lunch break.
Please register your interest by sending your CV and details of your current salary.
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