Engineering Supervisor

Service Supervisor

Hamilton, Scotland

£37,718-£41,147 D.O.E.

Our client are looking to recruit a Service Supervisor to support the field service team, in providing outstanding customer service, ensuring the efficient and effective running of the service team, by allocating workloads to Field Service Engineers, and responding to customers service requirements in line with the customer charter.

Role Accountabilities:

• Schedule and delegate workloads effectively to Field Service Engineers, coordinating and managing resources needs to meet set targets


• Manage all customer queries and resolve issues in coordination with the relevant departments


• Effective use of Telematics system to monitor team movements and monitor our machines to ensure high level of service experience to customers


• Determine adequate skill and performance of staff to ensure they are technically sound and updated, to enhance their productivity


• Provide guidance to team to keep them motivated and help them achieve individual and team-based performance goals

Key Performance Indicators:

• Completion of all documentation on time


• Customer Satisfaction Rating within agreed range


• Warranty returns


• Job opening/closing

Key Working Relationships:

• Service


• Workshop


• Sales


• Parts

Required Qualifications or Experience:

Essential:

• Experience of Heavy plant and machinery


• Previous experience managing engineers workloads


• GSCE’s or equivalent


• Excellent customer relations


• Ability to work under pressure


• Strong communication skills


• Previous supervisory experience


• Relationship building both internally and with customers


• IT literate

Desirable:

• Worked in similar environment previously


• Technical knowledge of Heavy Plant Machinery products

Personal Attributes:

• Team Player


• Drive to achieve


• Takes on responsibility and builds confidence in others

We operate from several prime locations and are likely to have an office near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job roles: Sales Manager, Business Development, Field Sales, Sales Executive, Telesales, Telemarketing and Account Managers.

We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.

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