Enterprise Customer Success Manager (German Speaking)
Posted 8 days ago
- Cove, Hampshire
- Any
- External
- Expires In 3 months
Brilliantin Recruitment are working with a leading technology company who are looking for a Customer Success Manager.
Join a company dedicated to fostering sustainable progress through cutting-edge technology.
This role is an excellent opportunity for individuals passionate about driving impact through innovation and collaboration.
About the Role
As a German-Speaking Customer Success Manager, you will be the primary point of contact for enterprise-level customers, ensuring successful implementation and ongoing satisfaction with technical solutions. You’ll collaborate with cross-functional teams to anticipate and address customer needs while fostering strong, strategic relationships.
Key Responsibilities
* Build and nurture relationships with customer stakeholders and technical teams to ensure high-quality solution delivery.
* Understand customer business objectives, identify needs, and develop plans to meet both customer-specific and industry-wide goals.
* Facilitate discussions that align customer priorities with solution capabilities to establish long-term strategies for effective implementation.
* Develop and execute a portfolio of activities that align with customer priorities and solutions.
* Provide actionable insights based on customer feedback to identify growth opportunities and contribute to account planning.
* Lead and oversee solution delivery while securing necessary resources to meet commitments.
To be successfull in this role you will need:
* Significant experience in customer-facing roles such as Customer Success, Consulting, Sales, or Solution/Sales Engineering.
* Proficiency in CRM tools like Salesforce or Gainsight.
* Fluency in German.
* Bachelor’s degree.
* Willingness to travel up to 25% for client engagements.
* Previous experience in a Customer Success Manager role.
* Background in Corporate Real Estate (CRE) Tech or SaaS industries.
* Familiarity with enterprise SaaS and IoT products.
* PMP or equivalent certification.
Whats in it for you.
* Performance-Based Bonus: Annual bonuses tied to company performance.
* Flexible Working Hours: Support for a healthy work-life balance.
* Pension Plan: Employer contributions of up to 10% to secure your future.
* Time Off: 26 days of annual leave (plus bank holidays), with an option to buy or sell up to 5 additional days.
Be part of a dynamic team that values growth, collaboration, and innovation. You’ll have the chance to make a real impact by helping customers navigate the intersection of technology and business while shaping a sustainable future.
Please note: Applicants must have the permanent right to work in the UK, as visa sponsorship is not available for this role
Join a company dedicated to fostering sustainable progress through cutting-edge technology.
This role is an excellent opportunity for individuals passionate about driving impact through innovation and collaboration.
About the Role
As a German-Speaking Customer Success Manager, you will be the primary point of contact for enterprise-level customers, ensuring successful implementation and ongoing satisfaction with technical solutions. You’ll collaborate with cross-functional teams to anticipate and address customer needs while fostering strong, strategic relationships.
Key Responsibilities
* Build and nurture relationships with customer stakeholders and technical teams to ensure high-quality solution delivery.
* Understand customer business objectives, identify needs, and develop plans to meet both customer-specific and industry-wide goals.
* Facilitate discussions that align customer priorities with solution capabilities to establish long-term strategies for effective implementation.
* Develop and execute a portfolio of activities that align with customer priorities and solutions.
* Provide actionable insights based on customer feedback to identify growth opportunities and contribute to account planning.
* Lead and oversee solution delivery while securing necessary resources to meet commitments.
To be successfull in this role you will need:
* Significant experience in customer-facing roles such as Customer Success, Consulting, Sales, or Solution/Sales Engineering.
* Proficiency in CRM tools like Salesforce or Gainsight.
* Fluency in German.
* Bachelor’s degree.
* Willingness to travel up to 25% for client engagements.
* Previous experience in a Customer Success Manager role.
* Background in Corporate Real Estate (CRE) Tech or SaaS industries.
* Familiarity with enterprise SaaS and IoT products.
* PMP or equivalent certification.
Whats in it for you.
* Performance-Based Bonus: Annual bonuses tied to company performance.
* Flexible Working Hours: Support for a healthy work-life balance.
* Pension Plan: Employer contributions of up to 10% to secure your future.
* Time Off: 26 days of annual leave (plus bank holidays), with an option to buy or sell up to 5 additional days.
Be part of a dynamic team that values growth, collaboration, and innovation. You’ll have the chance to make a real impact by helping customers navigate the intersection of technology and business while shaping a sustainable future.
Please note: Applicants must have the permanent right to work in the UK, as visa sponsorship is not available for this role