Ericsson SME

Expertise in Ericsson Products and Solutions:

• In-depth understanding of Ericsson's product portfolio, including telecommunications equipment, software solutions, and services.


• Specialized knowledge in specific Ericsson technologies such as 5G, LTE, cloud infrastructure, network management systems, etc.


• Stay updated with the latest developments and advancements in Ericsson's offerings and industry trends.

Technical Guidance and Support:

• Provide technical guidance, support, and advice to internal teams, customers, and partners.


• Assist in product design, deployment, configuration, and troubleshooting activities.


• Serve as a point of contact for resolving complex technical issues and escalations.

Solution Design and Implementation:

• Collaborate with sales and pre-sales teams to understand customer requirements and design tailored solutions.


• Participate in solution architecture design, feasibility studies, and proof-of-concept demonstrations.


• Support solution implementation, integration, and testing activities.

Training and Knowledge Sharing:

• Develop and deliver training sessions, workshops, and technical documentation for internal and external stakeholders.


• Act as a mentor to junior team members, sharing expertise and best practices.


• Contribute to knowledge management initiatives by documenting lessons learned, technical insights, and solution blueprints.

Customer Engagement and Relationship Management:

• Build and maintain strong relationships with key customers and partners.


• Act as a trusted advisor, understanding their business needs and providing strategic recommendations.


• Gather feedback and insights from customers to drive product improvements and innovation.

Collaboration and Cross-functional Leadership:

• Work closely with cross-functional teams such as product development, marketing, and operations to drive business objectives.


• Lead technical workshops, review meetings, and collaborative sessions to align on goals and strategies.


• Champion a culture of innovation, continuous improvement, and knowledge sharing within the organization.

Industry Thought Leadership:

• Represent Ericsson at industry events, conferences, and forums as a subject matter expert.


• Contribute to thought leadership initiatives through whitepapers, articles, and speaking engagements.


• Stay engaged with industry standards bodies, academic institutions, and research communities to drive innovation and thought leadership.