Estate Liaison Officer

Estate Liaison Officer
Working on our estates located both in the Northwest of Cumbria and within our Northeast Region.
Fixed term for 2 years, Full Time (37.5 hpw)
Salary £32,615 per annum with great benefits including a Health Cash Plan
Home, a place where you belong
This is a great job opportunity for you to join our repairs and maintenance team as Estate Liaison Officer. If you like working in the community and delivering a brilliant experience for customers, then join us Make a difference as you support our customers by overseeing maintenance works on their properties and estates, driving quality standards and compliance. If you fancy working alongside a brilliant team and to continue developing your own career as you grow with us, then read on
Typical day as an Estate Liaison Officer
Overseeing maintenance works carried out by our trades team and partner contractors, ensuring high quality work and that our customers are happy with the outcome.
Working alongside the Home Group retrofit project team - delivering sustainability projects nationally where required. Ensuring a high level of customer service, communication, and updates, making sure that our customers are fully aware of what work is required, why, and how these will be delivered.
Supporting our Maintenance and Contract Manager and Surveyors to improve quality standards of repairs and ensuring homes are maintained to a high standard.
Acting on behalf of and representing our customers with trades, contractors and subcontractors.
The key point of contact during maintenance works, quickly resolving any customer issues and ensuring that they are at the heart of decision making.
Driving customer satisfaction and maintenance improvements through analysis, insight, and feedback to support us to deliver on our customer promise.
Fancy going home each day knowing that you have helped change our customers lives for the better. Youll do that here, working for one of the top ten Great Place to Work in the UK!
You have
Experience of overseeing maintenance works with a good technical understanding.
Knowledge or prepared to gain the knowledge of Retrofit work, or an understanding of PAS2035.
Able to communicate technical maintenance specifications and works requirements to customers in a way that is clearly understood.
Passionate about driving customer satisfaction and have the tenacity needed to resolve long standing and complex customer complaints.
A self-starter approach, able to work unsupervised to manage your own patch.
Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review.
Our team
Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. Youll join our team, who come from different walks of life and are here to support you as you make yourself at Home!
Job details
This is a hybrid role, and youll spend most of your week working in our communities across the Northwest of Cumbria, and across Northeast Regions, planning and travelling between these locations on a regular basis to support the delivery of the planned Retrofit work. Youll spend the others working from our office in One Strawberry Lane, Newcastle or Anthorne House, Maryport or working from home.
There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that youll be able to shape your own diary.
To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage!
Youll need a Standard DBS check done and we pay for that.
You must be able to use technology for updating records, completing online learning, and collaborating with other colleagues.
A place where you belong
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!
Whats in it for you?
34 days leave (including bank holidays and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies, and lots more.
Over 800 high street discounts on groceries, holidays, and days out. Looking for a new phone, bike, or car? Save money with us.
Generous pension scheme with life insurance of 3 x salary
We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us!
Explore ourbenefits in detail on our website.
Find out more
?If youd like to find out more about the role please contact Graham Carruthers via email
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Finally, let us know if theres anything we can do, to help you shine in our process by making reasonable adjustments at
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