Facilities Helpdesk Planner
Posted 2 days ago
- Glasgow, Scotland
- Any
- External
- Expires In a month
Job Description
Facilities Helpdesk Planner Glasgow up to £26,500
CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!
Key duties & Responsibilities:
The role involves all aspects of Contract support and Helpdesk duties including planning works.
CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!
Key duties & Responsibilities:
The role involves all aspects of Contract support and Helpdesk duties including planning works.
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- Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner. \n
- Check and maintain FM Helpdesk Inbox \n
- Schedule reactive and help desk call outs. \n
- To review jobs received during the working day and allocate accordingly to engineers. \n
- Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits inputting data \n
- Support the Office & Contract Managers in the administration & delivery of departmental objectives \n
- Attending to queries should they arise \n
- General administration support \n
- Raising Corrective maintenance tasks following on from PPM completed tasks \n
- Organisation of day-to-day work to ensure that all key tasks are fulfilled \n
- Requirements: \n
- Previous Facilities & Maintenance Helpdesk experience would be ideal \n
- Excellent and professional telephone manner \n
- Excellent customer service skills \n
- Time Management \n
- The capacity to think ahead, plan and prioritise own workload \n
- The ability to work under pressure and meet deadlines \n
- Computer literacy \n
- The ability to work as part of a team \n
- Work safely in accordance with the company's current health and safety policy and procedures. \n
- A positive approach, with the determination to succeed \n
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- Up to £26,500 \n
- Private Health Care \n
- 28 days holiday \n
- Company pension \n