Facilities Manager

Overview:
Cotswolds Designer Outlet, launching in 2025, is looking for an Operations Manager! We have partnered with Multi-Realm to find a strong fit to launch and forward manage the operations at this aspirational outlet in Tewkesbury.
What you’ll be doing: Your primary objective is to ensure the smooth day-to-day operation of Cotswolds Designer Outlet, encompassing all aspects of operations and facilities management.
Pre-launch:
* Collaborate closely with the Centre Manager to execute the phased launch strategy, ensuring alignment with premium brand standards.
* Mobilise the site by establishing service agreements with contractors and implementing robust health, safety, and crisis management protocols.
* Ensure compliance with head office policies and relevant regulations to maintain a safe environment for all stakeholders.
* Procure and manage facilities management services and third-party suppliers to maintain high standards while optimising operational costs.
Post-launch:
* Monitor and ensure the delivery of high standards in facilities management, working proactively with suppliers and site support staff.
* Oversee all facility and contractor management (hard and soft services) and health & safety to ensure a safe environment for staff, tenants, and customers.
* Collaborate with Realm Head Office on operational projects aimed at enhancing the Centre.
* Support and deputize for the Centre Manager in managing relationships with retailers and stakeholders as required.
* Develop and drive the Centre’s ESG strategy across governance, workers, community, environment, and customer aspects.
Why pursue this role?
* Join a ground-breaking designer outlet set to revolutionise the retail experience in the Southwest.
* Opportunity to grow into a more strategic leadership role with a focus on operational excellence.
* Gain valuable mentorship in the specialist field of premium outlets.
* Be part of launching a unique, aspirational designer outlet that sets new industry standards.
The successful candidate will:
* Have a strong background in health & safety and service delivery, with a focus on premium standards.
* Demonstrate proficiency in communication, relationship-building, and contractor management across both hard and soft services.
* Previous experience in managing high-quality service delivery.
* The embodiment of Multi-Realm’s core values