Field Service Engineer - Cranes & Forklifts

Role: Field Service Engineer

Location: North West London

Salary (Dependent on Experience): £34,000 – 39,000

Join a leading team as a Field Service Engineer with the UK's exclusive distributor for lorry cranes, Epsilon construction, recycling, and forestry cranes, along with branded ancillary equipment. Our client is the nation's largest provider of lorry cranes, offering in-house assembly, custom body-building, and lifelong maintenance for their entire equipment portfolio.

They are currently seeking a dedicated Field Service Engineer based in North West London. Reporting to the Regional Team Leader, you will play a key role in maintaining and repairing lorry loaders and ancillary equipment to ensure seamless operation. You will primarily serve customers within the London (M25) area, with occasional travel to support colleagues and customers in other locations.

This is a fantastic opportunity to join a dynamic team committed to excellence in service and support. The position offers a stable work schedule of 40 hours per week, within the operational hours of 07:00-18:00, Monday to Friday.

Key Duties and Responsibilities:

• Conduct annual LOLER inspections, servicing, and repairs to ALLMI standards and within Palfinger/industry-prescribed timelines.
• Provide emergency call-out cover and attend to breakdowns.
• Maintain an online work diary, liaising with Service Control and customers to manage any changes efficiently.
• Follow and promote best practices, working to 'Right-first-time' standards.
• Support Service Admin with timely submissions of repair estimates.
• Apply excellent customer care skills, ensuring customer expectations are met and they are regularly informed of job progress.
• Manage the company van, including daily safety checks, servicing, maintaining stock levels, and notifying Service Control of any driving license endorsements, parking, or speeding fines.

Ideal Candidate Profile:

• Technical experience in LOLER, hydraulic, and electrical systems.
• Ability to work independently, using sound judgment and decision-making skills.
• Strong communication skills, both over the phone and face-to-face.
• Competent in using a computer.
• Arc/MIG welding skills (advantageous).
• A clean UK driving license is essential due to the nature of the role.

Benefits:

• Market-competitive salary, reviewed annually.
• Employer-contributory pension and death-in-service cover.
• Share plan and division cross-sell incentive scheme.
• Staff accounts at every branch with discounted prices.
• Extra holiday entitlement after a certain number of years.
• Company sick pay after the qualifying period.
• Role-specific company clothing/uniform.
• Recognition and support for health and work-related well-being.
• Company car.
• On-site parking.

Schedule:

• 8-hour or 10-hour shifts.
• Day shifts, Monday to Friday.
• No weekends.
• Opportunities for overtime.

License/Certification:

• Driving License (required).

If you are a Field Service Engineer ready to make a real impact, please call me at (phone number removed) or email me at (url removed).