Field Service Engineer (Photocopiers)

Role: Field Service Engineer (Print / Photocopiers)

Location: Peterborough / Cambridge and Northamptonshire

Company Overview:

We are actively seeking a semi-skilled Field Service Engineer (FSE) with transferable skills from sectors such as EPOS, ATM, or IT Hardware. The role involves servicing and maintaining high-end, quality Photocopiers/MFDs to ensure customer satisfaction.

Key Responsibilities:

• Maintain and repair a full range of MFP & Production Print equipment according to technical specifications.
• Respond to field technical calls at client premises as directed, ensuring timely and efficient on-site repairs.
• Maintain accurate technical records using PDA service support tools and communicate with call control as needed.
• Organize and maintain a vehicle or on-site spare parts kit to minimize Return to Fit (RTF) calls. Ensure tools, technical manuals, and other equipment are available, complete, and in safe condition.
• Manage cloud-based digital document repository access through regular online synchronization of provided laptop tools.
• Ensure the company vehicle is maintained according to procedures and kept clean and presentable.
• Maintain accurate work expense records and submit them with receipts on time.
• Attend technical training courses, seminars, and online training modules to maintain technical skills and product awareness.
• Collaborate with other departments to promote efficient operational service.
• Communicate regularly within the Technical Department regarding technical observations to support customer or equipment-related issues.

Essential Qualifications:

• Competent technician with experience in repairing and maintaining IT hardware devices such as ATM, EPOS, Laptops and desktop printers.
• Connectivity experience (e.g., installing print drivers and connecting basic printers to simple networks).
• High competency in diagnostic fault finding.
• DBS and SC Vetting are mandatory requirements for this role.

Desirable Qualifications:

• Advanced IT networking/connectivity experience (e.g., setting up network scanning, full MFP installation on print servers).

Behaviours:

• Demonstrate a calm, unflustered attitude and diplomatic approach.
• Adhere to all client processes and procedures while on-site.
• Analytical problem-solving approach to difficult situations.
• Good communication and interpersonal skills, with the ability to handle conflict.
• Positive 'Can Do' attitude.
• Full, clean driving licence.

Package:

• Up to £28,000 - Monday to Friday only - sociable working hours
• 25 days + Bank Holidays
• Company car + fuel or van
• Contributory pension scheme (5%)
• Sick pay scheme
• Death in Service
• Healthcare

Application: If you have any questions or would like to apply for this position in confidence, please email or call 07536 058 659.