Field Service Engineer

We seek a highly skilled and enthusiastic Field Service Engineer with strong mechanical and electrical engineering expertise to join our small UK-based Service and Customer Support Team. This role is pivotal to our continued success, involving installing, servicing, and supporting our range of products onsite at client premises primarily around the UK, with occasional needs to travel further afield.The role is attached to our Birmingham office but is essentially full-time field-based, with work and maintenance carried out on Client sites daily. The job is based on 37.5 hours per week, Monday to Friday, but overtime may be available. There is also rotational cover for on-call emergency support on evenings and weekends. This role involves spending considerable time at our customers' sites, predominantly UK airports.Key Responsibilities:Installation, commissioning, and servicing of all parts of our physical hardware solutions, including automatic barriers, IP security CCTV, access control platforms, PCs, servers, Kiosks, lockers and structured cablingDiagnose and repair faults on-site while ensuring minimal disruption to the client and their customersCollaborate with the scheduling team to ensure each customer is visited within their SLALiaise with internal stakeholders (Support Desk Team, Engineering Team, Business Development Manager) to ensure swift resolutionsConduct dynamic risk assessments before commencing workEnsure accurate asset management of your stockSupport the engineering team in the rollout of larger projects and upgradesRegular travel across the UK to visit customer sites, including overnight stays, with potential for some travel in EuropeProvide on-call cover during evenings and weekends on a rotational basisRequired Qualifications and Skills:Minimum 18 months of experience in a field-based customer service engineering role within a Security Systems or Access Control support environmentBackground knowledge in IT hardware and software (Windows PC, Android devices, printers, networking, automatic electronic barriers, and IP-based CCTV)Full, clean UK driving licenceProficient with PC and the ability to quickly learn new software packagesStrong planning and organisational skills; able to establish efficient plans and exceed expectations where possibleExcellent problem-solving and decision-making skills; able to analyse information to find the best customer solutionsProficient in Microsoft ExcelExcellent communication skillsWillingness to travel on a weekly basisAbility to pass a full DBS background checkDesirable Qualifications and Skills:Experience with kiosks, TVM, or Pay Equipment, especially within the Rail, Parking, or similar sectorsElectrical Qualifications 18th Edition or City & Guilds Level 2 & Level 3CSCS Card & Relevant H&S QualificationsExperience working in alternating shift patterns, including weekendsBenefits:Comprehensive benefits package including optional health insurance, pension scheme, and 25 days paid holidaysAccess to a wide range of Company Perks and Discount schemes covering everything from Vehicles to Electronics and Groceries Opportunities for professional development and career progressionAllocated Company vehicle (van or estate car) with tools and equipment