Field Service Engineer

Job Title: Field Service Engineer
Job Location:M4 Corridor
Our client designs, installs, and maintains integrated end-to-end surveillance control systems for some of the UK’s most demanding security environments.
They succeed where their knowledge, experience and deep technical expertise is most valued to customers, specifically public space and heritage buildings, transport, critical national infrastructure, finance, high security, and custodial markets.
About The Role
This role will deal with daily fault requests, PPM duties and OOH’s reactive duties for large scale, high end integrated systems from a broad client base and to look after the daily tasks involved in keeping an important site safe and secure. The potential areas of work and the client demands in the Midlands area will require the successful candidate to obtain a high level of vetting.
The position is ideal for someone looking for a varied, dynamic role often dealing with large scale systems incorporating new technologies within a demanding customer base.
Successful candidate will be expected to work off patch and to spend time away from home.
Duties and Responsibilities
General
Provide a reliable, courteous, efficient, and effective service.
Always maintain a positive image of the company to the customer, through high standards of dress and customer communications.
At the completion of each service visit close or update the helpdesk with the call status
Ensure that any company vehicle provided is maintained in good working order.
Maintain a high level of personal performance demonstrating a willingness to help colleagues.
A flexible approach to working hours.
Adhere to the company’s Management Systems.
To undertake any other duties as required by the Service Manager in delivering a top-class service to the client.
Assist with the call out rota.
Field Based
To provide day to day care, maintenance and repair of the complex Analogue and Digital CCTV Systems on public highways, shopping malls, custodial and general areas.
To provide day to day care, maintenance, and repair of the functional and managed control rooms.
To provide day to day care, maintenance, and repair of the multi-site Access Control Systems.
To be able to support and maintain Perimeter Detection Systems
To complete a planned preventative maintenance regime.
Occasional nights away.
Assist with the call out rota.Education/Experience
Sound knowledge of CCTV, IT and PID Systems on varying scales.
Sound knowledge of Access Control systems with Site Mustering
Sound knowledge of DVR & NVR systems.
On site repair capability.
It is desirable to have knowledge in some of the following areas:
C-Cure
CEM
Milestone
IP Systems
Networks
First line repairs on Gates and Barriers (various)
Travel Requirements: Working off patch / only occasional overnight stays required. overtime 1 in 4
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds