Field Service Engineer

We are looking for an experienced Field Service Engineer to join our clients' team in the Midlands. T

his role involves diagnosing, servicing, and repairing a range of construction machinery, ensuring their customers receive the highest standards of service. As a customer-facing position, you'll build strong relationships, deliver professional service solutions, and frequently collaborate with manufacturers to provide exceptional support.
Key Responsibilities
� Conduct machine diagnostics, servicing, and repairs across a range of equipment.
� Develop and maintain strong customer relationships, ensuring satisfaction at every touchpoint.
� Promote and present a professional image, delivering service solutions tailored to customer needs.
� Liaise with the manufacturer to ensure effective communication and service standards.
Requirements
� Qualifications: NVQ Level 2, 3, or equivalent, with experience in construction, HGV, or agricultural machinery.
� Technical expertise:
� Hydraulic systems (open and closed loop).
� Axles, manual and power-shift transmissions.
� CAN-bus electrical systems.
� Experience with heavy construction or equivalent machinery.
� Full UK driving licence.
� Portfolio of certifications and achievements.
Personal Attributes
� Strong teamwork skills and the ability to work confidently both independently and collaboratively.
� Proactive problem solver, driven to find effective solutions.
� Flexibility to adapt to changing situations and environments.
� A logical and timely approach to completing paperwork and documentation.
Working Hours
Basic: 40 hours/week (08:00 - 16:30).
Overtime: After 8 hours, the first 4 hours paid at time and a half; thereafter, double time applies.
Benefits
� Salary is �32k-�50k, depending on experience.
� 22 days paid holiday, plus bank holidays, with an additional day for every 5 years of service.
� Holiday pay includes average overtime (post-probation).
� Company pension scheme.
� Tool allowance.
� Sick pay scheme and death in service benefits (4x last P60).
� Private medical health (contributory) and chiropractor/occupational health schemes.
� Employee assistance program for wellbeing support.
� Company van and fuel card, with optional personal use.
� Full uniform provided.
� Access to industry-leading training programs, including online, classroom, and workshop-based development.
� Call-out opportunities with standby payment and guaranteed 4 hours' overtime.
� Referral bonus: �250 after 3 months and �250 after 6 months when introducing new employees.
� VIP factory tours and exclusive events.
If you're passionate about providing world-class service and want to join a forward-thinking team in the construction machinery sector, we'd love to hear from you. Apply today and take the next step in your career!

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.