Field Service Manager (Photocopier)

Concept have a unique opportunity to join a well-established managed print and service provider based within South Yorkshire. To continue growth within this industry we are looking for an experienced engineer who has a proven track record within the industry covering a range of print devices. The role will involve stock ordering of parts & consumables, IT support, Telephone and Remote Support, together with field calls. Installation and connectivity of MFP's.
The Candidate

• Excellent electrical \ mechanical engineering knowledge
• Strong IT knowledge and experience in networking MFD's covering printing and scanning
• Minimum 3 years' experience within the industry
• Experience of any desktop A4 devices would be an advantage
• Must have excellent customer care experience (both working on-site & remotely)
• Full UK driving Licence
• Smart Appearance

Key Responsibilities:

• To provide a technical service to customers, including, fault finding, installation, networking, maintenance and repair.
• To ensure customers receive a satisfactory service in line with agreed service level agreements.
• Maintain stock levels of parts & consumables
• Service call planning for service dept
• To maximise revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties
• Management and control of vehicle stock, to improve first time fix levels to customers, and to minimise stock losses.

Package:

• Up to �38,000
• Quarterly Bonus Scheme - up to �300 pq depending on performance
• Company Car \ Car Allowance - �400 pm
• Company Mobile Phone
• Company Laptop
• 23 Days Holiday rising to 24 after 5 years + Bank Holidays
• Company Uniform
• Pension Scheme
• Annual Pay Reviews
• Team Socialising & Events
• Close Knit Team

Application
To apply for this position please follow the link on this page or send your CV .If you would like more information on this vacancy or any others we may have, please contact Nikki Foxall on (phone number removed)