Field Service Technician

Role Division: Field Service
Based: Field Based (Cardiff)
Reporting to: Regional Service Manager
Contract: Perm, Full time
We are looking for someone who has a technical aptitude around mechanical or electrical components.
We have an exciting opportunity that has arisen for a Field Service Technical Specialist based in the mentioned area. Applicants will already reside in the area of cover.
We are looking for candidates with experience working in the field of repairing multifunctional photo copier devices or with experience (or related qualifications) in repairing electronic and/or electro-mechanical systems. E.G. IT hardware, domestic appliances, vending machines to mention a few and such experience could be field or workshop based. If you have the relevant background, experience and hunger to learn Kyocera will provide all the necessary basic and advanced technical training to make you a highly competent Field Specialist in our market leading print hardware and software applications.
The individual will provide technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs.
Main Responsibilities will include:
Provide technical assistance to assigned KYOCERA Managed Document Services accounts within timescales specified by SLAs
Effectively investigate and rectify faults reported by KMDS and channel partner end users
Perform routine maintenance and modifications/updates as required
Provide support during installations
Understand and be fully conversant with SLAs relating to assigned KMDS accounts
Understand solutions in use and be able to carry out basic fault finding
Back up colleagues when necessary – e.g holiday, sickness, busy periods
Log call details using the call logging system within agreed timescales
Report reoccurring faults to enable proactive management of such faults
Share expertise and technical information with team members
Build relationships with key stakeholders within KMDS accounts at all times
Ensure boot stock and/or site stock is maintained at specified levels
Attend product courses as requested to ensure knowledge base sufficient for job role
The persons experience
Full UK drivers license required
Previous experience of working in a field technical support environment preferably within the MFP/copier/print arena
City & Guilds or similar qualification
Ability to think through problems in a logical manner to enable speedy and accurate resolution of issues
Excellent communication and interpersonal skills to ensure first class customer service
What we can offer you
Salary (Competitive)
25 days holiday (All statutory bank holidays relevant to regional country) – 1 extra day after 5 years. Part time/temporary employees is a pro rata equivalent.
A company car + fuel card
A buying and selling holiday scheme
Life Assurance (4 x base salary)
Pension Scheme – A total contribution of 8% – 5% Employer and 3% Employee.
Company sick pay (1 week after 6 month probationary period in first year, 4 weeks in years 2-3, 8 weeks in years 4-5 and 13 weeks from year 6 onwards)
Enhanced Maternity and Paternity leave
Employee Assistance Programme
Bike2Work Scheme – salary sacrifice scheme to purchase bikes at a discount
Lifeworks – Access to discounts / perks
EyeCare – Access to money off for glasses and sight test
Values:
The values that underpin the Kyocera Group are the 5 C’s- Communication, Courage, Commitment, Cooperation and Consciousness. It is our firm belief that employees should live by these values and we would expect that you should show your commitment to these values by carrying out your work fairly and honourably, respecting people, our work as a business, and both our local and global community.
If you think this role sounds of interest and you would like to apply, please do so using the easy apply on the LinkedIn job post.