Field Service Technician

We are looking for a Field Service Technician to join our team in southern Scotland.
About the job
Our mission is to provide customers with the best possible experience when performing preventative maintenance, service, repairs and calibration. This role utilizes your ability to troubleshoot, manual dexterity and acuity for repairs to service all brands of pipettes.
Responsibilities
Visit customer sites such as university, government, and industry laboratories to perform calibration, maintenance and repair on customer’s pipettes
Use computer software to track all service activities including but not limited to creating work orders, logging pipettes by serial number, selecting the service level based on customer form, logging repairs, completing calibration activities, and generating customer facing documentation
Carry out critical aspects of the service workflow including but not limited to unpacking pipettes, reviewing paperwork for accuracy, cleaning, evaluating, repairing, adjusting, and calibrating pipettes according to Gilson standards
Read and interpret technical diagrams of pipettes
Ensure conformance with established calibration and repair standards
Use small, handheld tools to perform maintenance, repair, adjustment, and calibration
Maintain calibration equipment through proper storage and handling and work with Service Supervisor to ensure equipment is up to date on calibration records
Communicate with customers regarding the status of their order/pipettes in person, via phone or email
Possible contact with equipment that has been contaminated by laboratory chemicals, human body fluids or other potentially hazardous substances
Utilize problem solving skills to work with pipettes and troubleshoot any potential issues effectively, to the satisfaction of the customer while maintaining Gilson’s standards
Determine customer’s service needs, coordinates accordingly
Work with area representatives to cultivate new and repeat service accounts
Work as part of a team to cover service appointments and on occasion travel outside of the designated territory
Work with local Area Manager(s) and Service Scheduler/Coordinator(s) to achieve territory targets
Skills and Qualifications
Strong written and verbal communication skills
Mechanically inclined
Good manual dexterity
Good organisational skills and ability to manage a busy schedule with relative independence
Ability to travel
Ability to lift up to 25kg
Other
Must have a valid driver's licence and good driving record
Must speak English clearly and fluently
Regular attendance and punctuality
Overnight travel may be required, up to 50%
Ability to acquire new skills and accommodate change in the workplace