Field Service Technician

Field Service Technician

As a Field Service Technician, you'll be at the forefront of providing essential services across Newcastle, Durham, and Darlington, working with a team that values quality, reliability, and customer satisfaction. This role is perfect for someone who thrives on independence, problem-solving, and hands-on technical work.

You'll responsible for ensuring the timely delivery of planned and reactive service visits for the company's products. You will manage installation, repair, and preventive maintenance tasks, following company guidelines and maintaining high-quality standards. Focused on delivering excellent customer service, you'll communicate effectively, respect health and safety policies, and collaborate closely with team members. You will also identify potential sales opportunities during service visits, complete accurate digital service reports, and ensure timely submission.

As a Field Service Technician, you will need to have/be:

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• Full and clean driving licence
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• Experience of working in a similar role, conducting onsite maintenance, carrying out planned and reactive services on customers sites
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• Customer service Knowledge and experience
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• Proficient use of tablets and MS Outlook
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• Knowledge of Health & Safety and Fire Safety sector
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Details:

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• Salary: £33, 990 + car, fuel card etc.
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• Working Hours: Full time, Monday to Friday
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• Location: Field Based covering Newcastle, Durham and Darlington
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• Duration: Permanent
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Role of Field Service Technician:

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• Planned and reactive on-site servicing using company checklists in line with company procedures.
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• Installation of products on customer sites.
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• Planning and booking of servicing work utilising our service planning system to meet customer expectation and servicing dates.
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• Utilising customer servicing and facilities management systems to ensure compliance of servicing documentation.
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• Development of collaborative working relationships with the service engineer team, planning, sales, training, and customer experience teams.
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• Generating leads from service visits for the sales team to follow up.
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• Accurately completing and submitting all service electronic paperwork after each site visit, via tablet.
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• Attend monthly service meetings via teams and quarterly meetings at Midlands Head Office.
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• Monthly stock take report provided to Operations.
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Benefits of working as a Field Service Technician:

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• Company car and fuel card
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• 25 days holiday + bank holidays + birthday leave
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• Christmas shut down
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• Free onsite parking for all employees
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• Annual leave buy and sell scheme
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• Pension salary sacrifice scheme
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• Opportunities to develop your career further with access for both formal and informal training and education
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• Long service awards
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• Life Assurance after 12 months employment
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• An active social committee
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