Field Services Engineer UK&I

Reports to: Service Manager / Technical Support ManagerAbout the Company:Consult are partnered with a pioneering medical technology company dedicated to transforming healthcare through innovative solutions that improve patient outcomes and streamline clinical workflows. Founded on the principles of scientific excellence and cutting-edge technology, our mission is to empower healthcare providers with tools that enhance diagnosis, treatment, and patient care.Job Summary: The Field Service Engineer will be responsible for providing on-site service, maintenance, and technical support for our equipment/systems. The role involves troubleshooting, diagnosing, and repairing equipment, as well as providing technical training to customers. This position requires frequent travel and direct interaction with clients to ensure high levels of customer satisfaction.Key Responsibilities:Install, troubleshoot, repair, and maintain equipment at customer sites.Perform routine preventive maintenance and calibration of equipment.Provide technical support and guidance to customers, ensuring efficient operation of the equipment.Diagnose hardware and software issues, utilizing schematics, manuals, and other technical documentation.Conduct training sessions for customers on equipment usage and maintenance procedures.Document service activities, including service reports, customer communications, and parts used.Work closely with the sales and customer support teams to ensure customer needs are met.Manage and maintain inventory of spare parts and tools required for service activities.Adhere to safety protocols and company policies while on-site.Provide feedback to the product development team on equipment performance and customer feedback.Stay updated on new technologies and industry best practices.Qualifications:Bachelor’s degree in Engineering (Electrical, Mechanical, Electronics) or a related technical field. Equivalent experience may be considered.Minimum of 3 years of experience in a field service role, preferably within [specific industry].Strong knowledge of mechanical, electrical, and software troubleshooting techniques.Proficiency with diagnostic tools and software used for equipment troubleshooting.Excellent problem-solving skills with the ability to work independently and under pressure.Strong communication skills, both written and verbal.Customer-focused with a commitment to delivering high-quality service.Ability to travel frequently and work flexible hours, including weekends if needed.Valid driver’s license and willingness to travel extensively.Preferred Skills:Experience with [specific equipment or software relevant to your company].Certifications such as CompTIA A+, Network+, or specific OEM certifications.Familiarity with PLCs, SCADA systems, or industrial automation.Benefits:Competitive salary and performance bonuses.Health, dental, and vision insurance.Retirement savings plan with company matching.Paid time off and holidays.Company vehicle, laptop, and mobile phone.Professional development and training opportunities.