Field Team Manager

As a Field Team Manager, you will lead a team of smart meter engineers and installers, ensuring they provide a safe, efficient, and high-quality customer experience. You will be responsible for managing team performance, compliance with regulations, and driving continuous improvement within the field operations. The role requires strong leadership, excellent organizational skills, and the ability to operate in a fast-paced, customer-centric environment.
What you’ll do -
* Manage a large team of smart meter engineers and EV Installers
* Look at the day to day running of the operations function including but not limited to: Team management, Operational reporting, Managing third parties and Industry compliance
* Look at constant improvements of processes and reporting back to your Operations Manager
* Lead internal and external meetings with senior stakeholders
* Help grow our team and support our growth and recruitment strategy
* Support employee communication with the management team
* Provide operational expertise and support to the teams
* You will develop a deep understanding of Octopus culture and customer experience; setting the tone for your team
What You'll Need
* To be a team player and an awesome relationship builder who is able to build great working relationships with people across cultures and perspectives
* You are a confident and experienced people leader who can hit the ground running in a dynamic environment, happy to take on tasks in all areas – don't be afraid to get into the detail - everyone mucks in!
* Experience in delivering programmes of work, be super organised and think practically about all of the tasks needed to get the job done
* You’ll be adaptable. You’re positive and proactive and energised by working in a fast-paced environment characterised by constant change. You’ll have experience in management, operations, and leadership
* A high level of adaptability and agility to manage multiple projects at one time (we’re growing quickly!)
* You will be able to think creatively and logically to react to changes in strategy
* You are someone who establishes and works with a network quickly to deliver promptly, with a focus on quality and delivery
* You will be analytical, seeking out data and using this to inform your decisions
* Field Team management is essential, strong technical background is desirable
This is a great opportunity to be part of, and help drive forward, the business as it grows and diversifies within a role that is central to ensuring our customers receive the awesome level of service they rightly expect.
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