Financial Services Customer Advisor

The Rewards and Benefits on offer:
* Incredibly friendly team working environment.
* Fantastic location.
* An excellent Pension scheme.
* Virtual GP Service.
* Great holiday entitlement.
* Great career progression.
* Working Monday to Sunday, on a rotating pattern.
* Training and Development opportunities.
* Opportunity for working from home after probation
* Easily Accessible offices.
* Immediate Start Date
* The opportunity to secure a permanent contract from day one!
MTrec’s New job opportunity:
MTrec Commercial is proudly representing our incredibly prestigious Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation.
They are now looking to recruit a permanent Financial Services Customer Advisor, as soon as possible to join their highly trained team and to work in an unbelievable office environment.
If you have a background in customer services and you can provide a great customer experience, please apply for an immediate response. You must be IT literate, experienced in dealing with customers in a professional manner and be able to also respond to customer service calls and emails.
You will be joining a truly expanding and dynamic company, a superb team-based culture, and huge opportunities to progress and advance your career. The company are looking for committed and hard-working customer service orientated individuals who are looking for a long-term permanent job opportunity.
The job you will be doing:
* Answering inbound calls from callers.
* Ensuring and consistently positive and engaging customer experience.
* Educating customers on the products and service on offer.
* Engaging with customers across a range of communication channels.
* Applying your own judgement to appropriately address and resolve customer queries.
* Listening to customers personal circumstances to understand their requirements and provide personalised solutions.
About you:
* Customer Service experience with a background in financial services or a similar regulated industry is preferred though not essential.
* The ability and experience to make decisions based on information presented
* Proficiency in written in verbal communication, coupled with listening and empathic skills, demonstrating resilience in handling various complex challenges
* Excellent written and verbal communication abilities, listening and empathy skills
* Comfortable with technology and the ability to use Microsoft Office
* A passion for delivering an excellent customer experience and finding the best outcome for customers