Freight Operator Multi-Modal

Our client is a Freight Forwarder with big ambitions to expand. They are now looking for a Multi Modal Freight Operator to be based in Redditch to join their welcoming team. 

The successful candidate will have their full support whist bedding into how their business operate and for future progression. 

Day-to-day duties and responsibilities.

• Act as the central point of contact for customers regarding shipment status, documentation, and related enquiries across European road, sea, and air freight operations.


• Plan, book, and manage the movement of goods across various transport modes ensuring cost-effective and timely delivery.


• Schedule and coordinate pick-ups and deliveries with carriers, suppliers, and customers to ensure optimal use of resources


• Track shipments closely across multiple transport channels, ensuring milestones are achieved and timely delivery is maintained.


• Ensure strict adherence to customs regulations, import/export laws, and relevant trade compliance for cross-border European and international freight.


• Maintain up-to-date records in the freight forwarding system (Fast Freight), ensuring the accuracy of shipment details.


• Identify and address potential risks, such as transport delays, customs hold-ups, or missing documentation, to ensure the smooth movement of goods. Proactively develop contingency plans for high-priority shipments.


• Provide regular, clear, and timely updates to customers on the status of their shipments, keeping them informed of any developments or potential delays.


• Work closely with European road hauliers, shipping lines, and air carriers to negotiate rates, schedule services, and resolve operational challenges.


• Build and maintain strong relationships with service providers to secure capacity and service quality.


• Input, update, and manage shipment data in the Fast freight forwarding system, ensuring all information is accurate and up to date.

Freight Coordinator role.

• At least 2 years’ experience in European road, sea, and air freight coordination, including managing multi-modal transport solutions.


• Strong understanding of customs processes, import/export regulations, and international shipping documentation.


• Proven ability to manage multiple shipments simultaneously, ensuring deadlines are met.


• Excellent communication and negotiation skills with customers and carriers.


• Proficiency in using freight forwarding systems and tracking tools.


• Problem-solving skills with a proactive approach to mitigating risks and resolving shipment issues.

The role would be Monday to Thursday working at the Redditch office, and with working from home on Friday’s