French Customer Experience

French Customer Experience Coordinator

Northampton

Permanent

40 hours per week, Working from home FRIDAYS

Do you enjoy working with technical products and international customers?

Are you experienced in providing exceptional B2B customer service?

Are you a fluent French speaker?

If this sounds like you, I have the perfect opportunity for you!

This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator, my client is looking for someone who has exceptional customer service skills. Someone who is fluent in French is essential as you will be looking after their French B2B customers.

Duties and responsibilities for the Customer Experience Coordinator:

• Diagnosing a customer's product requirements and providing a solution.
• Managing the sales process from lead to customer.
• Providing quotes and pricing to customers.
• Complete all sales support administration tasks accurately and effectively including processing sales orders and quotations.
• Consult with customers with regards to the correct product for them.
• Liaise with warehouse, transport, and engineering to ensure lead times are met.

Skills and experience required for the Customer Experience Coordinator:

• Previous experience of customer service/sales coordination/administration.
• An inquisitive mind and passion for learning about technical components.
• Fluent in English as well as French
• Good organisational skills.
• Excellent customer care skills.
• High level of concentration and excellent attention to detail.
• Confidence and experience to develop the role and make it your own.
• Proficient in Microsoft Office: Word, Excel.

Impact Recruitment Services are acting as an employment agency on behalf of our client.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

All responses will be managed in line with the new GDPR regulations.