Front of House Manager - Student Accommodation
Salary - �31,000 + bonus
High end Student Accommodation
Location: Nottingham
As the Front of House Manager you will play a crucial role in ensuring the smooth operation and management of the high end�student accommodation facility. You will be responsible for providing excellent customer service to students, maintaining the cleanliness and safety of the premises, and assisting with various administrative tasks.
Responsibilities:
Customer Service:
- Greet and assist students and visitors in a friendly and professional manner.
- Respond to inquiries and resolve issues promptly and effectively.
- Maintain a welcoming environment and address any concerns or complaints with empathy and efficiency.
Housekeeping and Maintenance:
- Conduct regular inspections of the premises to ensure cleanliness and safety standards are met.
- Perform cleaning duties as needed, including vacuuming, mopping, dusting, and sanitizing common areas and student rooms.
- Report maintenance issues promptly and coordinate repairs with appropriate staff or contractors.
Administration:
- Assist with administrative tasks such as processing rental applications, managing room bookings, and maintaining accurate records.
- Handle incoming calls, emails, and inquiries in a timely manner.
- Maintain inventory of supplies and place orders as needed.
Health and Safety Compliance:
- Ensure compliance with health and safety regulations, including fire safety protocols and evacuation procedures.
- Conduct regular checks of fire alarms, extinguishers, and other safety equipment.
- Promote a culture of safety awareness among students and staff.
Qualifications
- Previous experience in customer service or hospitality preferred.
- Strong communication and interpersonal skills.
- Ability to work effectively both independently and as part of a team.
- Excellent organizational skills and attention to detail.
- Basic computer skills, including proficiency in Microsoft Office applications.
Benefits:
- Opportunities for professional development and advancement
- Cycle to work scheme
- Bonus