Front Of House Manager

Front of House Manager - Student Accommodation

Salary - �31,000 + bonus

High end Student Accommodation

Location: Nottingham

As the Front of House Manager you will play a crucial role in ensuring the smooth operation and management of the high end�student accommodation facility. You will be responsible for providing excellent customer service to students, maintaining the cleanliness and safety of the premises, and assisting with various administrative tasks.

Responsibilities:

Customer Service:

• Greet and assist students and visitors in a friendly and professional manner.


• Respond to inquiries and resolve issues promptly and effectively.


• Maintain a welcoming environment and address any concerns or complaints with empathy and efficiency.

Housekeeping and Maintenance:

• Conduct regular inspections of the premises to ensure cleanliness and safety standards are met.


• Perform cleaning duties as needed, including vacuuming, mopping, dusting, and sanitizing common areas and student rooms.


• Report maintenance issues promptly and coordinate repairs with appropriate staff or contractors.

Administration:

• Assist with administrative tasks such as processing rental applications, managing room bookings, and maintaining accurate records.


• Handle incoming calls, emails, and inquiries in a timely manner.


• Maintain inventory of supplies and place orders as needed.

Health and Safety Compliance:

• Ensure compliance with health and safety regulations, including fire safety protocols and evacuation procedures.


• Conduct regular checks of fire alarms, extinguishers, and other safety equipment.


• Promote a culture of safety awareness among students and staff.

Qualifications

• Previous experience in customer service or hospitality preferred.


• Strong communication and interpersonal skills.


• Ability to work effectively both independently and as part of a team.


• Excellent organizational skills and attention to detail.


• Basic computer skills, including proficiency in Microsoft Office applications.

Benefits:

• Opportunities for professional development and advancement


• Cycle to work scheme


• Bonus