Front of House Team Member

Blue Arrow are currently recruiting for an experienced Front of House Team Member for our public sector client, based in Edinburgh city centre. The successful candidate will provide a front of house service at a Government building, with responsibility for access control to the building and providing security. This will be Monday to Friday, working on a rotational basis alternating between day shift and back shift.
Main duties:

• To deliver a high standard of Customer Care to both staff and visitors.

• To attend to visitors promptly and courteously within five minutes of their arrival.

• Maintain a professional standard of dress and behaviour at all times.

• Ensure that Reception area is clean and tidy at all times.

• To safeguard, at all times Scottish Government buildings, occupants, protectively marked material and other assets within these buildings.

• To control access by enforcing The Scottish Government Pass System.

• To make regular patrols of buildings (utilising Patrol Recording System where applicable)

• Where required, open and close car parks

• Accept deliveries of mail etc

• Control and issue of keys (to authorised staff).

• Monitors alarm systems and if sited, close circuit television.

• Maintain a log and various records as per instructed by line management.

• In the event of a fire, initiating emergency procedures and ensuring the fire brigade are summoned if required.

• Carrying out enhanced measures during "States of Alert" e.g. searching baggage, vehicles, etc.

• When required carry out spot checks/searching of vehicles and bulk or large packages.

• Any other Reception/Security duties as required by House Team management.

Skills/experience:

• Previous experience working in a Reception/Front of house role is essential
• Strong administration skills
• Strong working knowledge of MS Excel
• Ability to pick up and work with new IT systems and programmes
• Able to work as part of a team
• Positive and friendly demeanour when dealing with both internal and external stakeholders
• First class customer service skills, both in person and over the phone
• Portray a professional manner at all times
• Positive and proactive manner
• Ability to multitask prioritising workload with great attention to detail as well as being highly organised
• Calm under pressure

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Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.