Front Office Manager

The Copthorne Hotel Manchester has an exciting opportunity for a Front Office Manager. The successful applicant will have overall responsibility for the successful operation of Reception and Nights.For you:We offer a competitive benefits package including:Cash Health Plan cover optionCareer development pathways and regular salary reviewsEmployee Discounted Accommodation and F& B discounts worldwide!Life Assurance, where applicableApprenticeship/Placement/Training opportunitiesMeals Provided on DutyFree/subsidised car parkingSocial Events, Wellbeing and Team ActivitiesUniformLength of Service related holiday schemeRecommend a Friend Scheme, where eligibleFront Office Manager responsibilities include:Ensuring the smooth management of the Front Office operation – days and nightsMaintaining a culture where friendly and efficient service is delivered consistentlyEnsuring that guest queries/issues are resolved effectively and in a timely mannerProviding excellent communication with all departmentsEnsuring all policies and procedures are followed, consistentlyProviding a high standard of training, conducting regular job chats and supporting the team to deliver exceptional standardsBeing fully aware of Health & Safety and emergency procedures.Participating in Duty Management shifts, as requiredWhat are we looking for?An experienced Front Office/Reception Manager with excellent knowledge of Front Office procedures and systems, e.G., OPERAA proven track record in Front Office Management/Senior supervisory experience in a quality hotelA positive, ‘can do’ attitude and the drive and determination to succeedThe ability to lead and effectively manage the Front Office teamExcellent communications skillsAbout The Hotel:The Copthorne Hotel Manchester sits peacefully on the attractive Salford Quays waterfront and is within easy reach of MediaCityUK. The hotel offers modern guest rooms with a choice of Standard, Club or Suite accommodation. The Clippers Brasserie offers a traditional menu with views over Salford Quays. The Clippers Bar serves hearty pub food throughout the day with pre-dinner and pre-match drinks available.About The Group:Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.We are an equal opportunities employer.In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.