FTC Customer Service Advisor

Customer Service Advisor
12-Month FTC | West Malling, Kent | �24,000 | Hybrid Working

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where problem-solving and communication skills are key? If so, this could be the perfect opportunity for you.

The Role
As a Customer Service Advisor, you will be a key part of an award-winning team that prides itself on delivering exceptional service. You will support customers with queries via phone and email, ensuring first-time resolution and a high standard of service.

Responsibilities:

• Provide helpdesk support and advice via email and telephone
• Navigate internal systems and processes with confidence
• Liaise with data providers to ensure smooth order fulfilment
• Investigate and resolve customer queries efficiently
• Maintain high service levels and meet key performance targets
• Take ownership of queries and follow up appropriately
• Work towards achieving consistent excellence in customer service

You will need:

• Strong verbal and written communication skills
• Ability to multi-task and work under pressure
• A detail-oriented and organised approach
• Problem-solving skills and a commitment to superior service
• Ability to work independently and as part of a team
• Proficiency in Microsoft Teams, Word, Excel, and Outlook

What We Offer

• Salary: �24,000 per annum
• Hybrid Working: Balance work-from-home and office days
• Career Development: Training and growth opportunities
• Competitive Benefits Package

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