Fulfilment and Support Assistant

Career Level: 11S Intermediate br br The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have. br Posting Date: 24 Mar 2025 br Are you an organized and efficient individual looking for a new OFFICE-based opportunity in the e-commerce industry? br Giftpro is seeking a Fulfilment and Support Assistant to join our dynamic team. Giftpro’s obsessed with helping deliver a brilliant digital experience to your customers. From gift vouchers and event tickets to merchandise and products, Giftpro hospitality eCommerce software ensures your business is operating to its full potential.As a key member of our organization, you will play a crucial role in ensuring the smooth operation of our fulfillment processes and providing exceptional support to our customers. br We offer a competitive salary and generous benefits package, including: br Hybrid-working model with 25 days annual leave + your birthday off br Volunteering days br Life Assurance and Group Income Protection br Private medical cover with cash plan br Enhanced Company Pension br Employee wellbeing perks such as Perkbox and Peppy br Enhanced maternity, paternity and adoption pay br Generous training budgets and reimbursement for professional memberships br Key Accountabilities: br Set up and run multiple voucher print runs each day br Carry out the pick and pack process of each postal order in a timely manner br Responsible for ensuring all postal orders are dispatched on time and correctly br Assist with the organisation of stock in the storage area br Receiving, unpacking, and storing deliveries of stock in correct place br Complete monthly stocktakes accurately and efficiently br Maintain a high level of customer service, understanding the impact issues have on customers and our business, then managing appropriately br Support customers with their queries in relation to our products in a timely and professional manner br To learn and understand the operating systems/software that the company’s products run on br Work with our customers to create gift voucher websites br Required behaviours & attributes br Very organised and works methodically br Able to multitask br Physically fit – Occasional moderate lifting required br Eye for detail br Work under pressure to meet deadlines br Good team player br A good working knowledge of websites and the internet is desirable br Lymington, England SO41 8LW – Fully office based br Reports to: Client Services Team Lead