Full Time / Part Time German Customer Service Advisor

Full Time / Part Time German Customer Service Advisor

Temp On-going

Liverpool, Merseyside

12.42ph

The Candidate- German Customer Service Advisor

Experience of working in a customer contact centre environment, ideally with travel/hospitality industry exposure, providing excellence in service to the customer
A passion for delivering first class customer service
Highly developed soft skills and a strong will to serve
Excellent written communication skills in both English and German to C2 level proficiency
Flexible enough to work as a blended agent across channels, email and chat transactions
Ability to spot sales opportunities, ask for the sale and or recommend additional products to customers
IT Savvy with good MS Office and keyboard skills; familiarity with technology and mobile applications
Flexibility in hours of work/shift pattern

The Role – German Customer Service Advisor
Handling all customer interaction in a prompt, friendly, personalised and professional manner
As a blended agent, interact with the customer across all channels
Providing a high-touch experience for customers each and every time
Acting as a trusted advisor in answering questions, solving problems and recommending experiences that meet customers’ needs
Advising customers on the best services available
Providing a value-add service that enhances the customer experience and builds our brands and service reputation
Capture, maintain and ensure quality of customer data
Identify and highlight any service-related issues, incidents or trends
Highlighting and escalating issues as necessary
Delivering and maintaining both individual and team targets
Please contact (April Bryan at Winsearch for more information)

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

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