Funeral Service Administrator

Funeral Service Administrator
Location : Macclesfield, Cheshire, SK11 6HN - Office based
Salary : £23,800 per annum
Contract : Full-time, permanent
Hours : Monday-Friday (8:30am-5:00pm)
What we will offer:
25 days holiday, plus public holidays
One extra days holiday for Christmas Shopping (non-contractual)
One extra days holiday for your Birthday, if it falls on a working day (non-contractual)
We are seeking a professional, caring and dedicated individual to join our team!
Funeral Service Administrator - The Role
As Funeral Service Administrator you will be responsible for contributing to the smooth and efficient operation of the team, ensuring that all tasks are carried out in a timely and professional manner.
You will work alongside a team of highly professional, dedicated, compassionate individuals, who strive to provide the highest level of service, care and attention.
Due to the nature of this role and sensitive working environment, it is essential that the prospective candidate has a keen interest and desire to work within the funeral profession.
Key Duties & Responsibilities
Reception;
Answer front door in timely fashion
Answer telephone within three rings
Provide refreshments for visitors
Supervise visitations to the Chapel of Rest
Funeral Service Administration;
Taking details of newly reported funerals
Coordinate funeral plan enquiries
Arrange transfers of deceased persons
Assist with day to day office administration tasks
Diary management
Maintain accurate records, including paper files and those held on computer
Progress with administration of funeral files including liaison and correspondence with other staff, clients and third parties
Coordinate production of service sheets
Complete forms and other documentation for cremation and cemetery authorities
Handle Cremated remains
Handle clothing and personal effects including valuables belonging to deceased persons
Arrange casual driver / bearers and ensure we have sufficient staff booked for funerals
Handle the post
Archive completed files
Housekeeping;
Assist with general light housekeeping duties to ensure that Park Green House is maintained in a serviceable condition for visitors and staff
Funeral Service Administrator - What we need from you
Key Skills and & Experience;
A competent administrator, accurate, with excellent attention to detail
Professional, caring and empathetic disposition
Keen desire to work withing the funeral profession; treating the work as a vocation rather than a job
Ability to provide the highest level of customer service
Excellent communication skills, both written and verbal
Reliability, honesty and a commitment to maintaining confidentiality at all times
Full, clean driving licence, an advantage
A DBS disclosure will be completed on appointment.
NOTE: Please note that this role is largely office and administration based with daily visits to the Chapel of Rest to guide and support the families through our process.
If you have the desire, skills and experience to succeed and can bring a fresh, professional and genuinely caring approach to this demanding role, please apply today.
No agencies please.

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