General Manager

Job Description
Job Description – General Manager
Reporting Line – Operations Director
Department - Operations
Salary - £32,000-£35,000 base + generous bonus structure
About Us:
United Fitness Brands
is the UK’s first premium fitness supergroup - home to leading boutique fitness brands Boom Cycle, KOBOX, Barrecore, Reformcore and triyoga.
Role Purpose:
We are seeking a passionate and dynamic General Manager to oversee daily operations at our prestigious studios. Your goal will be to ensure smooth studio operations, deliver exceptional workouts and community experiences, and maintain a positive environment for both clients and staff.
The Day Job:
Operational Management:
Ensure the efficient and effective daily operation of the studio.
Promptly address and resolve operational issues.
Implement and ensure compliance with standard operating procedures.
Conduct regular health and safety audits, train staff on procedures, and maintain records of incidents.
Inspect the studio regularly to maintain cleanliness, organisation, and a welcoming atmosphere.
Oversee and manage cleaning schedules for all areas.
Develop and manage the studio’s budget in collaboration with the Support Hub team.
Monitor and report on financial performance, including attendance, revenue, stock, payroll, and cost controls.
Communicate strategic goals and decisions from the Support Hub to studio teams and act as a liaison.
Provide feedback to senior management on strategic initiatives and studio performance.
Develop and manage staff schedules, approve time-off requests, manage overtime, and address attendance issues.
Maintain accurate records of operational activities.
Use data to analyse trends, identify areas for improvement, and develop action plans.
Customer Service Excellence:
Maintain high levels of customer service and ensure exceptional customer experiences.
Develop community strategies and integrate this mentality into staff training.
Actively monitor and strive to deliver constant exceptional customer experiences.
Team Building:
Recruit, train, and onboard front-of-house team members.
Create a fun, challenging, and rewarding work environment.
Manage, coach, and develop studio-based operational team members.
Incentivise team members in line with company policy.
Lead ongoing learning and development of team members on company systems and processes.
Mentor team members for success and personal growth.
Sales and Local Outreach:
Collaborate on local outreach and partnership plans.
Plan and execute customer retention, referral, and B2B strategies.
Create and implement a monthly local marketing calendar.
Follow company-directed sales processes and systems.
Propose ideas to improve studio attendance and occupancy rates.
How will you know if you are winning?
Studio operations run efficiently and smoothly without major disruptions.
High levels of customer satisfaction and exceptional customer experiences are maintained.
Team members are well-trained, motivated, and perform their roles effectively.
Financial performance meets or exceeds targets, with effective cost controls in place.
Successful implementation of local marketing and outreach initiatives.
Positive feedback and alignment with strategic goals from senior management.
What are we looking for?
Someone who has a solutions based management approach, this is my business, I own this!
Minimum 3 years of team management experience, ideally in the health, fitness, wellness, retail or hospitality sector.
Proven track record in managing change, building a team and developing talent.
Proven operational management experience, preferably in a fitness environment.
High-energy attitude with a passion for service.
Self-motivated with a strong work ethic.
Ambitious with an entrepreneurial mindset.
Strong leadership skills and the ability to work closely with a team to achieve collective goals.
Ability to work effectively in a team with great people management skills.
Understanding the importance of KPIs.
Willingness to make members’ exercise experience exceptional.
Exceptional organisational skills and attention to detail.
Knowledge of excellent customer service.
Experienced in managing day to day health and safety.
Able to work shift pattern, early’s, lates and some weekends.