General Manager

Are you a career-driven General Manager or Estate Director experienced in managing mixed-use developments? Are you looking to take ownership of a new challenge?We’re working in Partnership with Savills, seeking an exceptional General Manager for the iconic King's Cross Estate in Central London.The General Manager will serve as the principal public face of all operational aspects of the day-to-day running of this dynamic and multifaceted Estate. This includes strategic direction, management leadership, and accountability with a focus on customer experience. The role encompasses overseeing Estate Safety, Security, Cleaning/Environmental, Landscaping, and Event Operations.This is a position for an exceptional leader within the Real Estate sector, who has credibility and gravitas within a mixed-use real estate environment, and who has experience engaging with a variety of senior stakeholders.Key Responsibilities cover the following areas:Management and Leadership: Create and drive a strong multi-functional leadership team providing depth and resilience to the operation of the property, ultimately driving strong operational KPIs and customer satisfaction. Operationalize the business plan set by the asset manager to be cascaded to all team members aligned to the values and aspirations of the client.Operational: Ensure the estate is managed in a proactive and customer-focused manner, exceeding client and occupant expectations, ahead of other schemes in terms of the services and value that it offers.Customer Engagement: Develop the estate team to ensure the delivery of excellent customer-focused service at all times – in line with the Estate’s vision. Represent and be the public face of King’s Cross as it stands and before, during, and beyond the launch of the new development phases.Financial: Be responsible for all financial matters regarding the operational management of the estate, including overseeing all service charge budget development and Managing Agent financial obligations. Establish and nurture a culture that allows the teams to take overall responsibility for the property, budgets, and business objectives.Health and Safety: Work in collaboration with the Health and Safety Manager and Sustainability Manager to ensure environmental policies and procedures are adhered to throughout all levels of the estate operational teams. Ensure every incident and accident is fully recorded, reported (including to insurers), investigated, and any remedial measures diligently attended to.Brand Enhancement: Uphold the brand personality, values, and spirit throughout the team. Help build and promote a brand that is unique, vibrant, and aspirational, reflecting the corporate values of King’s Cross.Occupiers: Oversee good relationships with all occupiers through operational support and delivery and be the primary contact for senior staff at site level in line with the asset manager’s CRM framework for occupier relationships. Support occupier engagement with successful implementation of a digital layer.ESG: Lead the delivery of ESG goals as set out by the asset manager and in line with the King’s Cross purpose. Engage with the occupiers to understand their ESG aspirations and encourage aligned goals and behaviours.Communication: Maintain a consistently high level of dialogue with the full team. Ensure everyone understands the business objectives and the part they play by championing necessary changes and acting as a role model at all times.To be considered for this role, you must have a strong understanding of the operations of commercial and residential property management. Previous experience managing a similar mixed-use estate is essential.This role offers a highly competitive salary and benefits package dependent on experience. If you have a track record of leading multi-occupier buildings/estates and are motivated by providing fantastic customer service, please get in touch with Savills’ recruitment partner, The Management Recruitment Group to request our candidate briefing document and to find out more about this opportunity. Diversity and Inclusion StatementAt MRG and Savills, we believe in creating a space where everyone can thrive. This means embedding a culture where our people are all valued, respected and made to feel included. We carry this approach not just within our own teams, but also the communities, places and spaces in which we operate. To that end, we encourage applications from all qualified candidates, regardless of race, gender, age, disability, sexual orientation, gender identity, religion, or belief. We strive to create an environment where everyone can thrive and contribute to the success of the iconic King's Cross Estate. Matthew #####