General Manager
Posted 3 days ago
- York, North Yorkshire
- Any
- External
- Expires In 3 months
Job Description: General Manager / Management Couple
The Stone Trough Inn, Kirkham Abbey, near York, YO60 7JS
Are you a true hospitality professional, or a couple passionate about creating exceptional guest experiences? Do you thrive in a beautiful, historic setting and want to be part of building something truly special? If so, The Stone Trough Inn is looking for you.
Located in a stunning Area of Outstanding Natural Beauty adjacent to English Heritage's Kirkham Priory, 14 miles from York, and around 6 miles from Malton, The Stone Trough Inn is a destination venue renowned for its fantastic food, phenomenal service, and idyllic location. We have an ambitious vision for 2025: to be known as one of the greatest pubs in Great Britain, offering the best Sunday experience in Yorkshire, and becoming the favourite local employer. We seek a dynamic General Manager or Management Couple to lead our team and help us achieve these goals.
Purpose-Driven Responsibilities:
This role is more than just managing a pub; it's about embodying our core purpose and bringing it to life daily. Your key responsibilities, aligned with our five key objectives, will be:
1. Championing Fanatical Service (1 Pub declaring war on the QR Code): You will be the driving force behind creating a truly personal and memorable guest experience. This involves:
* Instilling a culture of genuine hospitality and anticipating guest needs.
* Ensuring every interaction is warm, welcoming, and efficient.
* Leading by example, always demonstrating exceptional service standards.
* Driving a personal, human touch in service, moving away from reliance on technology like QR codes.
2. Creating Unforgettable Memories (Weddings & Events): You will play a vital role in ensuring our weddings and events are seamless and unforgettable. This involves:
* Working closely with our Weddings & Events Superstar to deliver exceptional events.
* Overseeing the smooth operation of events, ensuring every detail is perfect.
* Contributing to the development of unique and memorable event experiences.
3. Building a Great British Pub: You will be instrumental in establishing The Stone Trough Inn as a leading pub in the UK. This involves:
* Maintaining and elevating the quality of our food, drinks, and overall atmosphere.
* Developing innovative food and drink specials and staying ahead of industry trends.
* Promoting the pub within the local community and beyond.
4. Delivering the Best Sunday Experience in Yorkshire: You will lead the team in creating the ultimate Sunday destination. This involves:
* Ensuring our Sunday service is exceptional, from the roast dinner to the atmosphere.
* Creating a vibrant and welcoming buzz that keeps guests coming back.
* Constantly seeking ways to enhance the Sunday experience.
5. Becoming the Favourite Local Employer: You will promote a positive and supportive work environment where our team can thrive. This involves:
* Recruiting, training, and developing your high-performing team.
* Creating a culture of recognition, appreciation, and personal growth.
* Implementing effective communication strategies.
Key Responsibilities:
* Overseeing all aspects of the pub's operation, including service, product quality, financial performance, and legal compliance.
* Managing and motivating the team, nurturing a positive and productive work environment.
* Developing and implementing operational, strategies to drive business growth and achieve our goals.
* Maintaining exceptional standards of cleanliness, hygiene, and safety.
* Managing budgets, costs, and profitability.
* Working closely with the owner to drive the overall business strategy.
Requirements:
* Proven experience in hospitality management, a true hospitalitarian.
* Strong leadership, communication, and interpersonal skills.
* Financial acumen and experience with budgeting and cost control.
* Ability to work under pressure and spin multiple plates.
* Flexibility to work patterns, including evenings, weekends, and bank holidays.
Benefits:
* Competitive salary commensurate with experience.
* On-site accommodation provided.
* Opportunities for professional development and career progression.
* Supportive and friendly working environment.
* Complimentary staff meals whilst working.
If you are passionate about hospitality and want to be part of something this special, we encourage you to apply. Join us on our journey to make The Stone Trough Inn a truly iconic destination.
TPBN1_UKTJ
The Stone Trough Inn, Kirkham Abbey, near York, YO60 7JS
Are you a true hospitality professional, or a couple passionate about creating exceptional guest experiences? Do you thrive in a beautiful, historic setting and want to be part of building something truly special? If so, The Stone Trough Inn is looking for you.
Located in a stunning Area of Outstanding Natural Beauty adjacent to English Heritage's Kirkham Priory, 14 miles from York, and around 6 miles from Malton, The Stone Trough Inn is a destination venue renowned for its fantastic food, phenomenal service, and idyllic location. We have an ambitious vision for 2025: to be known as one of the greatest pubs in Great Britain, offering the best Sunday experience in Yorkshire, and becoming the favourite local employer. We seek a dynamic General Manager or Management Couple to lead our team and help us achieve these goals.
Purpose-Driven Responsibilities:
This role is more than just managing a pub; it's about embodying our core purpose and bringing it to life daily. Your key responsibilities, aligned with our five key objectives, will be:
1. Championing Fanatical Service (1 Pub declaring war on the QR Code): You will be the driving force behind creating a truly personal and memorable guest experience. This involves:
* Instilling a culture of genuine hospitality and anticipating guest needs.
* Ensuring every interaction is warm, welcoming, and efficient.
* Leading by example, always demonstrating exceptional service standards.
* Driving a personal, human touch in service, moving away from reliance on technology like QR codes.
2. Creating Unforgettable Memories (Weddings & Events): You will play a vital role in ensuring our weddings and events are seamless and unforgettable. This involves:
* Working closely with our Weddings & Events Superstar to deliver exceptional events.
* Overseeing the smooth operation of events, ensuring every detail is perfect.
* Contributing to the development of unique and memorable event experiences.
3. Building a Great British Pub: You will be instrumental in establishing The Stone Trough Inn as a leading pub in the UK. This involves:
* Maintaining and elevating the quality of our food, drinks, and overall atmosphere.
* Developing innovative food and drink specials and staying ahead of industry trends.
* Promoting the pub within the local community and beyond.
4. Delivering the Best Sunday Experience in Yorkshire: You will lead the team in creating the ultimate Sunday destination. This involves:
* Ensuring our Sunday service is exceptional, from the roast dinner to the atmosphere.
* Creating a vibrant and welcoming buzz that keeps guests coming back.
* Constantly seeking ways to enhance the Sunday experience.
5. Becoming the Favourite Local Employer: You will promote a positive and supportive work environment where our team can thrive. This involves:
* Recruiting, training, and developing your high-performing team.
* Creating a culture of recognition, appreciation, and personal growth.
* Implementing effective communication strategies.
Key Responsibilities:
* Overseeing all aspects of the pub's operation, including service, product quality, financial performance, and legal compliance.
* Managing and motivating the team, nurturing a positive and productive work environment.
* Developing and implementing operational, strategies to drive business growth and achieve our goals.
* Maintaining exceptional standards of cleanliness, hygiene, and safety.
* Managing budgets, costs, and profitability.
* Working closely with the owner to drive the overall business strategy.
Requirements:
* Proven experience in hospitality management, a true hospitalitarian.
* Strong leadership, communication, and interpersonal skills.
* Financial acumen and experience with budgeting and cost control.
* Ability to work under pressure and spin multiple plates.
* Flexibility to work patterns, including evenings, weekends, and bank holidays.
Benefits:
* Competitive salary commensurate with experience.
* On-site accommodation provided.
* Opportunities for professional development and career progression.
* Supportive and friendly working environment.
* Complimentary staff meals whilst working.
If you are passionate about hospitality and want to be part of something this special, we encourage you to apply. Join us on our journey to make The Stone Trough Inn a truly iconic destination.
TPBN1_UKTJ